I
Israel Cebekhulu
About
Detail
KwaZulu-Natal, South Africa
Résumé
Jobs
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- HCustomer service and supportHashtag Engineering (RMI workshop)Jan 2022 - Current (4 years 7 months)• Communicate with customers via calls, Whatsapp, chats and email platforms in order to resolve issues and maintain client relationships achieving over 92% service level • Communicating with clients via CRM and Zendesk (Chat support) • Answering questions, troubleshoot issues and schedule service appointments • Sales and follow up on products and services, issue appointments via Microsoft teams to maintain quality standard and accurate information • Handling complaints via calls and emails • Update customers account information on the database • Research and take new products orders (Parts) • Preparing of quotations and send them to clients (Insurance claims)
- ICustomer service and supportInnovation group (Standard bank RT46 Government fleet)Jan 2015 - Jan 2021 (6 years 1 month)• Inbound and outbound calls, Handled over 76 calls to maintain service level of 90% and above. • Assessing quotations (claims) from RMI merchants and OEM Merchant (Toyota, BMW, Nissan etc) and Authorizing them if repairs are justified and correct. • Assisting with claim numbers to be authorized and processed for payments through calls and emails. • Collaborating across different clusters to drive the business strategy • Resolving client's queries ensuring the successful implementation of Standard bank policies are adhered to.
Education
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Customer service certificateForageJun 2024 - Jul 2025 (1 year 2 months)Focused on delivering high-level customer support in corporate environments. Covers communication, client relationship management, conflict resolution, and CRM tools. Prepares individuals to handle complex inquiries and maintain service excellence across teams and channels.- G(High School Diploma)Gcwalulwazi high schoolJan 2006 - Dec 2010 (5 years)
Projects (professional or personal)
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- Cyber securityInnovation GroupJan 2020 - Jun 2020 (6 months)expertise in networking, operating systems, programming languages (like Python and JavaScript), and cloud security.