Ismael Gonzalez Fonseca Opertion management

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FOOD & BEVERAGE OPERATIONS MANAGER

The Vinoy resort and golf club, Autograph Collection

Sep 2023 - Jan 2024 (5 months)

• Managed a 40+ staff at a Luxury hotel and resort. Overseeing the daily operations of three meal fine dining for room service and restaurant. Daily employees schedule, small venue catering, reservations, and events. Forecast for future P& L. Provides quality training to staff and managers on daily improvement on quality of service. . Conduct interviews for potential hires and selected the most qualified candidate for the position. Execute close out deposits with using MICROS systems. Expertly uses Microsoft suites tools. Execute employee payroll using ATLAS.

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MANAGER

NancyLopezLegacyCountryClub

Oct 2021 - Oct 2023 (2 years 1 month)

• Managed a 100+ staff at an upscale country club. Overseen the liquor inventory while increasing the restaurants revenue. Daily development of employees schedule, menus, reservations, and events. Provides quality training to staff and managers on daily improvement on quality of service. Monitored and tracked completion of Safeserve certification. Conducted interviews for potential hires and selected the most qualified candidate for the position. Executed close out deposits with using ALOHA/NCR systems. Expertly uses Microsoft suites tools. Executed employee payroll.

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DIRECTOR OF RESTAURANTS

World Equestrian Center Ocala

Feb 2021 - Oct 2021 (9 months)

• Managed a team of 80+ employees, guest experience, service and room & maintenance department. Operated the staffing for five restaurants and pop-up shacks while maintaining the inventory for the restaurant beverage. Developed the daily guest needs and events.

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GENERAL MANAGER

BERGDOFF GOODMAN RESTAURANT

Jun 2018 - Jan 2021 (2 years 8 months)

• Oversaw and analyzed guest experience. Managed a 50+ diverse staff with a revenue growth of over $12M annually. Executed the staffing of the banquet, formal and corporate events. Developed the daily guest essentials and events. Managed the daily operations.

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GENERAL MANAGER

OCEANO RESTAURANT PUERTO

Jun 2016 - Mar 2018 (1 year 10 months)

• Managed a 70+ diverse staff, guest experience, service and room & maintenance department. Executed the staffing of the banquet, formal and corporate events. Developed the daily guest essentials and events. Generated the restaurant beverage inventory and ordering for all banquet functions. Improved trip advisor from # 65 to # 3 in 1 year with a revenue growth of $600K.

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BANQUET MANAGER

TURNING STONE CASINO

Aug 2015 - Mar 2016 (8 months)

• Motivated and supervised a team of 100+ diverse banquet staff to operate five banquet captains. Orchestrated the beverage inventory and ordering for all banquet functions. Increased revenue by 13%. Developed the layout of all the banquet set up and breakdown and the diagram. Facilitated the forecasting and revenue. Organized the client planning of banquet functions.

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BANQUET MANAGER

Hyatt Regency Greenwich

May 2013 - Jun 2015 (2 years 2 months)

• As Executive of the Year, increased customer relations and improved revenue by 19% while improving liquor sales by 4%. Developed revenue forecasting. Managed three banquet captain with 60+ staff. Organized client planning of banquet functions.

Ismael Gonzalez Fonseca

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