Islem Yala

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Customer Experience Specialist

Agoda

Jul 2022 - Current (3 years 11 months)

• Deliver excellent customer service and manage the needs of our customers. • Deliver business strategies and improve customer services. • Brought forth a service-oriented attitude dedicated to the customer experience. • Remained focused on enhancing the client experience through excellent customer service practices. • Utilized virtual assistance skills by handling customer inquiries via chat, email, or phone, ensuring prompt and effective communication. • Demonstrated flexibility and adaptability by working across different time zones and regions, enhancing the overall customer experience. • Resolved issues independently and efficiently, showcasing initiative and strong communication skills, which are essential in remote
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Social Media Customer Service

Qatar Railways Company "ECCO GULF",

Jul 2020 - Jul 2022 (2 years 1 month)

• Helped to increase customer return rates by providing excellent customer service at all times. • Discussed promotions, products, and anything pertaining to better and more satisfactory service for the customer. • Obtains client information by answering telephone calls; interviewing clients; verifying information.
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Customer Service Agent

Qatar Airways "QAS",

Mar 2016 - May 2020 (4 years 3 months)

• Respond to Associate inquiries via telephone & emails , by providing required information. • Inspect & verify passenger's documents Make public announcement as required. Assisting travelers with luggage and on-boarding check-in Helping the airline staff members for safe and consistent operations. • Handle computer system of the Airlines to generate flight reservations and issue boarding passes as well as airline tickets

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