Ishtiaq Kazi

Ishtiaq Kazi

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Software QA Engineer
Keller, Texas, United States
Contact Ishtiaq regarding: 
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Full-time jobs
Starting at USD75k/year
Flexible work
Starting at USD35/hour
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Timeline

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Résumé

Jobs verified_user 0% verified
  • S
    Software QA Engineer
    Screenia
    Jan 2022 - May 2024 (2 years 5 months)
    • Conducting black-box testing for mobile and web-based applications. • Performing functional, UI, smoke, regression, and User Acceptance testing (UAT) at all stages of the software development life cycle (SDLC). • Analyzing project documentation, release notes, and other documentation to identify test scenarios to ensure they meet all standards and guidelines and are ready to be marketed to the consumers. • Filed bugs in Jira, monitored progress through lifecycle, and tracked until resolution and closure. • Participated in daily Scrum meetings, contributing to discussions on test results and issue tracking with Jira to promote efficient project workflows and maintain teamwork. Key Accomplishment: • Executed detailed regression testin
  • Moonshot
    Mobile Tester
    Moonshot
    May 2020 - Dec 2022 (2 years 8 months)
    • Spearheaded proactive exploration of the app's features, discovering hidden functionalities and actionable insights for feature enhancement. • Provided comprehensive user experience feedback, resulting in improved app usability and issue resolution for a smoother, more user-friendly experience. • Executed thorough real-world scenario tests, ensuring the app's resilience and optimal performance under varied conditions, ultimately enhancing user satisfaction and reliability. • Actively collaborated with the development team, sharing valuable insights and actionable suggestions that improved the app's quality and functionality, resulting in a more competitive and feature-rich product.
  • A
    Software QA Analyst
    Aargon
    Jun 2019 - May 2020 (1 year)
    • Aided in the enhancement and refinement of an AI-driven financial transaction application by conducting comprehensive quality tests to ensure high standards of functionality and reliability were met. • Expedited the resolution process for developers by analyzing and extracting defective data using MySQL. This streamlined bug identification and enhanced the efficiency of the development cycle. • Report issues and verify bug fixes using the Jira bug-tracking system. • Maintained a comprehensive test case repository in TestRail and methodically reported defects through Jira, which contributed to improving product reliability. • Conducted compatibility assessments across various platforms and devices to ensure a consistent user experienc
  • e
    Software QA Engineer
    eGreen
    Apr 2019 - May 2019 (2 months)
    • Ability to consistently work in an Agile environment within established timelines. • Design test cases in TestRail and execute tests according to business requirements and technical specifications analysis. • Conducting functional testing for web and mobile applications. • Perform system modifications, and conduct functional, UI, smoke, and regression testing to prepare an application for implementation. • Utilize Chrome DevTools for web testing, including UI, network errors, and JavaScript errors. • Developing new ideas and applying innovative solutions to solve current problems.
  • E
    Software QA Engineer
    E-green Services
    Apr 2019 - May 2019 (2 months)
    • Ability to consistently work in an Agile environment within established timelines. • Design test cases in TestRail and execute tests according to business requirements and technical specifications analysis. • Conducting functional testing for web and mobile applications. • Perform system modifications, and conduct functional, UI, smoke, and regression testing to prepare an application for implementation. • Utilize Chrome DevTools for web testing, including UI, network errors, and JavaScript errors. • Developing new ideas and applying innovative solutions to solve current problems.
  • ADT Security
    Sr. Customer care Specialist
    ADT Security
    May 2015 - Oct 2023 (8 years 6 months)
    • Managed over 50 customer calls everyday with positive attitude and focus on customer satisfaction. • Displayed strong time management and operational efficiency by meeting established call handling time benchmarks with a 100% adherence rate, service excellence, and customer satisfaction. • Minimized the necessity for field service dispatches and reduced operational costs by 30% with advanced troubleshooting techniques, demonstrating a strategic approach to cost management and operational effectiveness. • Offered mentorship and guidance to new hires, contributing to improved team performance and establishing a foundation for operational excellence.
  • A
    Advanced customer care and technical support
    AT & T comunications
    Apr 2013 - Mar 2015 (2 years)
    • Diagnosing hardware and software issues through methodical troubleshooting. • Enhanced system security and reduced potential cyber threats by performing software updates and security patch installations, proactively addressing vulnerabilities. • Secured client systems and maintained performance integrity by eliminating malware and ransomware from devices, protecting against data breaches, and ensuring system reliability. • Resolved issues with systems, hardware and telephones quickly and accurately.
  • L
    Sr. Tech Supprt
    Lets Talk
    Jan 2010 - Jun 2012 (2 years 6 months)
    Mac OS and Windows Support. Office 365 email support, internal employee access support. Back end kiosk support. Printer support.
  • GameStop
    I-Device Technician
    GameStop
    Jan 2008 - Apr 2013 (5 years 4 months)
    • Performed functional testing for all Iphone and Ipad Devices. • Ensured software stability and operational reliability for end users, by directly contributing to the high-quality user experience and system dependability. • Maintained device performance and ensured compatibility with new software releases by implementing firmware updates, supporting continuous improvement and user satisfaction.
Education verified_user 0% verified
  • East West University
    Careerist.com Software Testing and Quality Assurance Training Bachelor of Science (BS)
    East West University
    Apr 2012 - Mar 2016 (4 years)