Isaura Dos Santos

Sales Agent

Falcon Funded

Jan 2026 - Feb 2026 (2 months)

• Managed high-volume customer interactions (100+ daily) via Telegram, guiding users through the sales funnel, onboarding, and assisting with account funding. • Actively promoted platform features and services, ensuring high user engagement and satisfaction. • Collaborated with internal teams using Slack and Discord to ensure efficient communication and real-time issue resolution. • Resolved technical inquiries and pre-sales questions, maintaining professional and clear communication at all times.

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Inside Sales Representative & Order Handler

Eos Trading Corp (dba Sale Stores)

Aug 2022 - May 2023 (10 months)

• Managed e-commerce order workflows and tracked payments using Oracle NetSuite, ensuring accuracy in high-volume sales operations. • Coordinated with US-based suppliers and customers via email and phone to ensure seamless logistics and quote accuracy. • Managed internal communication and task tracking through professional collaboration tools, ensuring smooth team coordination. • Achieved 100% accuracy in data entry and order documentation for US clients. • Handled Amazon FBM operations, optimizing order fulfillment processes.

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Bilingual Trainer

Interkontakt – Call Center

Feb 2019 - Jun 2020 (1 year 5 months)

• Developed and delivered training materials for international campaigns targeting USA, UK, and Australia. • Led recruitment and training for bilingual staff, focusing on communication excellence and KPI optimization. • Enhanced team performance by focusing on skills development, customer interaction, and operational efficiency.

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Administrative Assistant

Suministros Premium Mara 27, C.A.

Jun 2015 - May 2018 (3 years)

• Managed accounts payable/receivable, processed provider payments, and conducted bank reconciliations. • Controlled inventory and processed billing for high-volume operations.

Isaura Dos Santos

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