Isabel Madrigal

Isabel Madrigal  new_releases

About

Detail

Program Manager | Project Manager | Delivery Manager | Agile Delivery | Software Delivery | Cross-Functional Leadership
Colombia

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Timeline


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Résumé


Jobs verified_user 20% verified
  • FPT Software
    Program Manager - Secure Enterprise IT public Remote experience
    FPT Software
    Apr 2024 - Current (2 years 5 months)
    Leading enterprise cybersecurity and compliance programs, driving cross-functional collaboration and governance across global teams. - Lead enterprise cybersecurity and compliance initiatives within Secure Enterprise IT, collaborating with cross-functional teams across the U.S., Europe, and India. - Manage a portfolio of enterprise cybersecurity initiatives, overseeing program backlogs, priorities, risks, dependencies, executive stakeholder communication, and reporting using Jira, Confluence, and ServiceNow. - Improved the Application Impact Analysis (AIA) process, reducing business-critical applications without completed AIAs from 50+ to 0. - Increased Secure Manufacturing program completion from 30% to over 50% through backlog priori
  • Founders Workshop
    Project Manager Lead public Remote experience
    Founders Workshop
    Nov 2023 - Apr 2025 (1 year 6 months)
    Led software delivery for multiple U.S.-based clients while driving portfolio management, Agile delivery, and AI adoption. - Oversaw a portfolio of client-facing and internal software projects for startups and mid-sized companies. - Led cross-functional teams of developers, QA, designers, and Project Managers, overseeing planning, budgeting, staffing, and software delivery. - Recovered a high-risk client project, rebuilding trust and successfully delivering two MVP releases to production. - Negotiated project scope, timelines, and budgets while coordinating release planning, stakeholder communication, and delivery execution. - Championed AI adoption (ChatGPT, Claude, and Gemini) to improve project reporting, requirements management, de
  • O
    Project Manager / Product Owner public Remote experience
    Oiga Technologies, a 10Pearls Company
    Apr 2023 - Oct 2023 (7 months)
    Led Agile product delivery for an innovative blockchain-based social platform. - Managed the product backlog, user stories, sprint planning, and Agile ceremonies for a cross-functional team of 10–15 professionals. - Worked directly with clients to prioritize features, coordinate releases, and align product delivery with business goals. - Improved backlog organization and delivery processes, enabling more efficient sprint execution and successful UAT releases. - Partnered with developers, QA, designers, and data analysts throughout the software development lifecycle.
  • X
    Project Manager / Scrum Master public Remote experience
    Xpoint
    Dec 2022 - Jun 2023 (7 months)
    Supported Agile software delivery and Scrum adoption across development teams. - Facilitated Agile ceremonies, sprint planning, and backlog refinement. - Collaborated with stakeholders to gather requirements and prioritize user stories. - Supported risk management and cross-functional coordination to ensure successful sprint delivery. - Supported Agile adoption by improving sprint planning, backlog refinement, and delivery predictability across development teams.
  • F
    Technical Project Manager verified_user Verified experience public Remote experience
    FSB Tech
    Nov 2021 - Dec 2022 (1 year 2 months)
    Managed end-to-end software delivery for regulated iGaming platforms across North America. - Delivered white-label web and mobile sportsbook platforms for clients in the U.S. and Canada. - Led Agile teams through discovery, backlog management, sprint planning, release planning, release coordination, and stakeholder communication. - Established Agile delivery processes that improved prioritization, requirements management, and project visibility. - Coordinated KYC, payment gateway, and third-party API integrations with engineering teams. - Partnered directly with clients to define requirements, manage timelines, and deliver customized software solutions.
  • Genius Sports
    Sportsbook Support Lead
    Genius Sports
    Jul 2020 - Sep 2021 (1 year 3 months)
    Transitioned into people leadership by managing software support operations for global sportsbook platforms. - Led and mentored a team of up to 14 support specialists while coordinating with global stakeholders. - Improved operational processes, workload planning, and cross-team collaboration. - Partnered with technical teams to resolve complex production issues and enhance customer experience.
  • Genius Sports
    Second Line Support Operator verified_user Verified experience
    Genius Sports
    Feb 2019 - Jul 2020 (1 year 6 months)
    - Provided advanced technical support for enterprise sportsbook platforms using SQL, Jira, and log analysis. - Collaborated with engineering teams to troubleshoot production issues and support software releases. - Built a strong foundation in Agile software delivery, QA, and technical problem-solving.
  • Q
    IT Support Analyst - Helpdesk
    QUESTEL
    Oct 2017 - Jan 2019 (1 year 4 months)
    Built a strong technical foundation supporting enterprise SaaS platforms for international clients. - Delivered technical support for enterprise Intellectual Property platforms across North and Latin America. - Collaborated with engineering, database, sales, and product teams to resolve complex technical issues. - Managed customer communication and documentation while supporting continuous process improvement.
  • BR Latin America IP LLC
    Customer Service Agent
    BR Latin America IP LLC
    Mar 2017 - Oct 2017 (8 months)
    - Delivered bilingual customer support for Intellectual Property services across Latin America. - Managed customer information in Salesforce and collaborated with commercial teams to support client needs. - Built a strong foundation in client relationship management and international business communication.
  • G
    IT Support Analyst
    GHR SOUTH AMERICA SAS
    Feb 2016 - Oct 2016 (9 months)
    Started my career providing enterprise IT support in a global environment. - Delivered technical support for Shell's global account through T-Systems. - Resolved platform issues while collaborating with international teams across Europe, Asia, and North America. - Developed strong technical troubleshooting, reporting, and customer communication skills.
Education verified_user 0% verified
  • IEBS School
    Digital Product Management public Remote experience
    IEBS School
    Oct 2023 - Nov 2024 (1 year 2 months)
  • Fundación Universitaria CEIPA
    Bachelor of Business Administration Business Administration
    Fundación Universitaria CEIPA
    Jan 2016 - Jun 2019 (3 years 6 months)
  • EAFIT
    Bachelor of Business Administration Business Administration and Management, General
    EAFIT
    Jan 2013 - Jul 2014 (1 year 7 months)