I

Isaiah Olivieri

About

Detail

New Jersey, United States

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Gucci
    Client Advisor
    Gucci
    Mar 2022 - Jul 2025 (3 years 5 months)
    • Employed cross-selling strategies to meet KPI’s and strategic
    monthly goals, maintaining a 20% increase in average revenue
    per client. Served as point of escalation for complex issues.
    • Managed a self-curated client list of over 150 accounts, based
    on relevant metrics related to previous client purchase history,
    call and email volume, customer churn and satisfaction.
    • Utilized Tableau dashboards for monitoring performance
    metrics, resulting in a decrease of customer churn rate by 15%
  • SV Academy
    Customer Success Apprenticeship
    SV Academy
    Feb 2022 - Mar 2022 (2 months)
    • Selected in the top 2% of applicants for a program offered to high-potential individuals preparing for a CS role in SaaS. • Rigorously trained (300+ hours) and assessed on CS skills by instructional coaches and industry professionals.
    • EQ: cultivating empathy, growth mindset, coachability, overcoming rejection, time management, prioritization. • CS Workflow: the customer journey; human-centered customer engagement; practical experience with data and tech tools; managing risk and effectively escalating issues; following up with customers and logging activity; creating stories, executive summaries, and slide decks for effective EBRs.
  • Moncler
    Client Advisor
    Moncler
    Sep 2021 - Mar 2022 (7 months)
    • Delivered a transformational client experience through multi channel ticketing systems by building and managing client relationships, in coordination with escalation teams.
    • Managed over 1,000 customer support resolutions with ease and confidence, leading to an improved customer satisfaction score of 92%. • Ensured client retention by engaging with current and prospective clients to drive business and exceed sales goals.
  • T
    Copywriter
    The RealReal Inc.
    Oct 2020 - Jul 2021 (10 months)
    • Authenticated consigned luxury clothing by evaluating the quality of materials and construction for condition standards.
    • Created and optimized product content for SEO purposes.
    • Achieved over 105% of monthly productivity goal, after the successful launch of the company's public IPO.
Education verified_user 0% verified
  • G
    Google Data Analytics Certification
    Jan 2025 - Current (1 year 10 months)
  • Gainsight
    Customer Success Leader
    Gainsight
    Jan 2022 - Mar 2022 (3 months)
  • Saint Peter's University
    Bachelor of Arts
    Saint Peter's University
    Jan 2012 - Jan 2016 (4 years 1 month)