Isadora Soriano Customer Service Expert

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Vacation Ownership Advisor

Marriott Vacation Club

Jan 2021 - Jul 2023 (2 years 7 months)

I was in charge of managing timeshare ownerships. At every interaction, I needed to thoroughly review each account to make sure there are no unassigned week or benefit, missed opportunity for the company or the owner. and to advise on different ways to improve their ownership or to provide solutions to their existing scenario.
Spanish Medical and Legal Interpreter

Human Quality

Jul 2020 - Aug 2023 (3 years 2 months)

During this job I have been able to develop as a fast Notation taker to make sure I am working with the best verbatim possible. I am able to handle long renditions. And have been working on developing Great Comprehension and knowledge on medical, legal and Customer service terminology.
Customer Care Specialist and Escalations expert

Arrivia

Sep 2019 - Jan 2021 (1 year 5 months)

Had to comply with solving issues in a proactive way since any escalation can be very different than others. Was able not only to achieve a good outcome on every situation, but also to get great feedbacks and surveys from the customers while doing so.
Account Management and Back-Office Expert

Arrivia

Sep 2018 - Sep 2019 (1 year 1 month)

I was in charge of managing and carefully complying with private information such as ownership data, ownership payments, ownership modifications in a direct and efficient communication with our corporate office.
Travel Agent

Arrivia

Nov 2017 - Sep 2018 (11 months)

I was able to create custom made experiences to every owner by carefully taking care of the owner's needs and traveling plans

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Isadora Soriano

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