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Isadora Rodrigues Campioni

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São Paulo, Brazil

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Résumé


Jobs verified_user 0% verified
  • O
    Massage Therapist | Recepcionist
    One Spa World LLC – Costa Diadema Cruise Ship
    Feb 2025 - Aug 2025 (7 months)
    • Completed a 6-month international contract aboard a luxury cruise ship. • Oversaw reception and front desk operations, managing guest check-ins and service schedules. • Delivered personalized guest service in a multicultural, high-volume environment. • Ensured readiness of treatment rooms and efficient workflow between departments.
  • P
    Operations Supervisor and Guest Experience Lead
    Prana Spa
    Jun 2021 - Jan 2022 (8 months)
    • Managed front desk activities, welcoming clients and coordinating appointments. • Supported guest satisfaction strategies by collaborating with therapists and staff. • Monitored service delivery to maintain high-quality standards.
  • M
    Reception
    Maria Zen Spa
    Mar 2019 - Dec 2019 (10 months)
    • Supervised reception area and day-to-day spa operations. • Implemented guest service protocols and service quality control procedures. • Strengthened customer loyalty by enhancing service personalization.
  • P
    Business Manager
    Paz de Selene
    Feb 2016 - Jan 2025 (9 years)
    • Directed operations for a wellness store and therapeutic center. • Established customer service standards and staff training programs. • Oversaw guest experience improvements aligned with holistic wellness practices.
Education verified_user 0% verified
  • L
    Professional Training in Guest Care & Wellness Service Coordination
    London Wellness Academy
    Jan 2025
  • Universidade Anhembi Morumbi
    Bachelor's Degree in Naturopathy
    Universidade Anhembi Morumbi
    Feb 2016 - Nov 2019 (3 years 10 months)
  • Ace English Malta
    Intensive English Course
    Ace English Malta
    Sep 2024 - Oct 2024 (2 months)
Projects (professional or personal) verified_user 0% verified
  • E
    Espaço Lilie – Spa Training & Service Redesign Project
    Feb 2024 - Mar 2024 (2 months)
    Rebuilt service catalog, redesigned wellness menu, and conducted staff training focused on guest experience and service excellence, resulting in increased profitability and improved client retention.
  • W
    Warner Bros
    Warner Bros
    Aug 2023 - Sep 2023 (2 months)
    Created customized wellness gifts for the official release of the new Mortal Kombat game, aligning product design with brand identity and enhancing guest experience.
  • C
    The Show of the Century (O Show do Século)
    Copacabana Palace
    Aug 2023
    Designed and delivered exclusive therapeutic and eco-friendly gift sets for a luxury hospitality event celebrating the hotel's centenary and DJ Alok's 32nd birthday concert at Copacabana Beach.