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Isabel Valiente

About

Detail

Administrative Assistant | Operations & Customer Support Professional
Guatemala City, Guatemala Department, Guatemala

Contact Isabel regarding: 
work
Full-time jobs
Starting at GTQ7k/month ~USD917/month
Flexible work
Starting at USD6/hour

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • I
    Personal Assistant & Channel Sales Manager Assistant
    IDT National Retail Solutions
    Jan 2024 - Current (2 years 6 months)
    Role Overview: Currently responsible for providing high-level administrative and operational support while helping coordinate communication, workflows, and daily business operations. Main Responsibilities: • Calendar and schedule coordination • Workflow organization and task tracking • Documentation and reporting support • Internal communication between departments • Sales and operational assistance • Client follow-ups and coordination • Administrative support for management Impact: This role strengthened my ability to manage multiple priorities simultaneously while maintaining professionalism, organization, and efficiency in a fast-paced environment.
  • I
    QA & Sales Support Specialist
    IDT National Retail Solutions
    Jan 2022 - Jan 2024 (2 years 1 month)
    Role Overview: Supported installation operations and account auditing processes to ensure efficiency, accuracy, and compliance within internal workflows. Main Responsibilities: • Conducted account audits and verification • Supported installation coordination • Maintained accurate documentation • Assisted with operational processes • Collaborated with internal departments • Identified and resolved inconsistencies Impact: Helped improve workflow accuracy and operational efficiency while supporting communication between teams and ensuring smoother processes.
  • T
    Technical Support & Customer Experience Specialist
    Telus International Wix
    Jan 2020 - Jan 2022 (2 years 1 month)
    Role Overview: Provided technical and customer support for website-related services while ensuring positive client experiences through clear communication and efficient problem resolution. Main Responsibilities: • Assisted customers with technical troubleshooting • Resolved website and platform-related issues • Escalated complex technical cases • Maintained customer satisfaction through proactive communication • Supported account-related inquiries • Developed basic knowledge of SEO and email marketing campaigns Impact: Built strong client relationships by remaining patient, solution-oriented, and supportive during challenging situations while maintaining high-quality customer experiences.
  • Genpact
    Billing & Finance Support Agent
    Genpact
    Jan 2018 - Dec 2018 (1 year)
    Role Overview: Supported customers with billing inquiries, account concerns, and financial service assistance while maintaining professionalism and accuracy. Main Responsibilities: • Assisted customers with billing inquiries • Provided financial-related customer support • Resolved service concerns • Maintained detailed documentation • Escalated complex cases when necessary Impact: Strengthened my ability to handle sensitive customer interactions professionally while maintaining efficiency and attention to detail.
Education verified_user 0% verified
  • D
    Digital Skills for Professionals
    May 2026
  • Coursera
    Leveraging virtual assistants for personal productivity
    Coursera
    May 2026
  • U
    Translation & Linguistics Degree (In Progress)
    University of San Carlos de Guatemala
    Jan 2018 - Current (8 years 6 months)