Isabella Hernandez

Isabella Hernandez

About

Detail

Customer Service
Colombia

Contact Isabella regarding: 
work
Full-time jobs
Starting at USD1.2k/month

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • Origen BPO
    Administrative Assistant
    Origen BPO
    Apr 2023 - May 2025 (2 years 2 months)
    Organize and manage data and maintain accurate records.
    Managed 40+ clients call per day, addressing and redirecting customers’ concerns Accurately enter 30+ sales orders per day, into the accounting system, ensuring correct coding and allocation to relevant cost centers.
    Reconcile clients´ statements, identify discrepancies, and take necessary actions to resolve any outstanding issues.
    Maintained deep knowledge of company products and services.
    Process accounts payable transactions, including receiving and reviewing invoices and matching them with sales orders
  • Teleperformance Colombia
    Quality Analyst and Customer Service Representative public Remote experience
    Teleperformance Colombia
    Aug 2021 - Apr 2023 (1 year 9 months)
    - I'm also collaborating in the English teaching program, a volunteer program that help vulnerable communities to learn English as a second language.
    -Customer service representative
    -Sales representative
    -Worked on billing department
    -Logistic sales expert
  • Zifeng Idiomas Internacional
    English Teacher public Remote experience
    Zifeng Idiomas Internacional
    Apr 2020 - Jul 2021 (1 year 4 months)
    Managed 60+ group classes
    Adapted to the virtual environment
    Led phonetic and conversational classes.
    Facilitated engaging and effective orientation sessions for new students, ensuring a smooth transition and positive learning experience.
Education verified_user 0% verified
  • Coursera
    Data Analysis public Remote experience
    Coursera
    Jul 2023 - Jan 2024 (7 months)
  • Unidades Tecnológicas de Santander
    Bachelor of Commerce - BCom, Marketing
    Unidades Tecnológicas de Santander
    Jan 2023 - Current (3 years 10 months)
  • Servicio Nacional del Aprendizaje-SENA
    Human Resources Management/Personnel Administration, General
    Servicio Nacional del Aprendizaje-SENA
    Mar 2022 - Apr 2022 (2 months)
  • Universidad Yacambú
    Bachelor of Business Administration - BBA, Contabilidad
    Universidad Yacambú
    Oct 2018 - Mar 2020 (1 year 6 months)