Isabella Fajardo VIRTUAL ASSISTANT | INTERPRETER | BACHELOR'S DEGREE IN FOREIGN

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VRI/OPI MEDICAL INTERPRETER ENG-SPA

PROPIO (FREELANCE)

May 2024 - Current (2 years 6 months)

Facilitated cross-language communication by interpreting spoken messages accurately and effectively across sectors such as healthcare, education, insurance, and legal, ensuring clarity and cultural sensitivity in every interaction.

Virtual Assistant

Virtual Practice Partners

Mar 2026 - Sep 2026 (7 months)

Managed high-volume inbound and outbound calls, providing patient support, needs triage, and virtual receptionist services while ensuring professional communication.
Coordinated provider calendars, scheduled and confirmed appointments, verified insurance eligibility, and maintained Electronic Health Records in compliance with data privacy standards.

CUSTOMER SERVICE REPRESENTATIVE

TaskUs

Jun 2025 - Aug 2025 (3 months)

As a Customer Service Representative, I assisted patients with psychiatric appointment scheduling and medication refills while maintaining strict HIPAA compliance. I managed third-party and medical records requests, ensuring a professional and compassionate patient experience. Additionally, I utilized Google Workspace for internal communications, which facilitated efficient collaboration among team members. My role also involved addressing patient inquiries and resolving tickets through email communications via Service Now, enhancing our responsiveness and overall service quality. This experience allowed me to develop strong skills in calendar management and client relationship management, further contributing to effective healthcare admini

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VRI/OPI MEDICAL INTERPRETER ENG-SPA

INTERACTIVE CONTACT CENTER (FREELANCE)

Nov 2023 - May 2024 (7 months)

As a VRI/OPI Medical Interpreter ENG-SPA, I provided accurate verbal interpretation across languages in healthcare, education, insurance, legal, and other sectors, ensuring clear communication and preserving meaning and intent across language barriers. I effectively managed inbound and outbound calls, delivering exceptional customer service while adhering to data privacy regulations. Additionally, I utilized Slack as a communication tool within the internal team, facilitating seamless collaboration and enhancing our ability to respond promptly to client needs.

ACADEMIC & ADMINISTRATIVE ASSISTANT

Universidad del Valle

Mar 2018 - Dec 2022 (4 years 10 months)

Reviewed and edited scientific and clinical content for accuracy, consistency, and industry standards. Managed event logistics, including planning, booking, and promotion. Utilized social media to boost event visibility and attendance.

Isabella Fajardo

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Isabella Fajardo

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Behavioral traits