Isabella Costa
About
Detail
Belo Horizonte, Minas Gerais, Brazil
Contact Isabella regarding:
work
Full-time jobs
Flexible work
Résumé
Jobs
verified_user
0% verified
- DCollections SpecialistDBA DentalApr 2026 - Current (6 months)• Manage outbound collection efforts to secure outstanding balances from patients via phone calls, emails, and text messages.
• Coordinate directly with patients regarding overdue accounts to facilitate prompt payments for dental practices.
• Maintain consistent follow-up communication to resolve delinquent accounts and update billing records accurately. - ECustomer Support RepresentativeEassistAug 2024 - Dec 2025 (1 year 5 months)• Conducted dental insurance verification, eligibility checks, and benefit breakdowns.
• Communicated directly with patients and insurance companies to clarify coverage details.
• Supported dental offices with customer service, documentation, and administrative tasks.
• Ensured accuracy in data entry, billing information, and follow-up communication. 
Customer Support RepresentativeReachAug 2023 - Jul 2024 (1 year)• Handled inbound and outbound calls for multiple dental offices across the U.S.
• Managed appointment scheduling, rescheduling, cancellations, and patient inquiries.
• Provided clear communication and accurate information to patients and clinics.
• Maintained organized documentation and ensured high call-handling quality and professionalism.- ASeasonal AssociateAspenx, Aspen Ski CompanyDec 2022 - May 2023 (6 months)• Assisted customers with ski and equipment rentals, ensuring proper guidance and safety instructions.
• Processed sales of winter clothing, accessories, and rentals.
• Delivered high-quality customer service in a fast-paced, high-volume tourism environment.
• Handled inventory, merchandise organization, and payment transactions. - Customer Support RepresentativePuraSep 2022 - Jan 2023 (5 months)• Provided exceptional remote support, acting as the primary point of contact for product-related questions.
• Handled end-to-end replacement and return processes for defective or incorrect orders. - MCustomer Support RepresentativeMedbarJul 2021 - Aug 2022 (1 year 2 months)• I've provided customer support through phone, email, and chat, making sure that clear information and a positive experience.
• Assisted patients with COVID-19 test scheduling, instructions, and result clarification.
• Performed administrative tasks such as data entry, documentation, and record organization.
Education
verified_user
0% verified
- FPsychologyFaculdade de Minas (FAMINAS-BH)Jan 2019 - Jan 2024 (5 years 1 month)