Isabella Blanco Lizano

Policy Services Representative

Stewart Title

Oct 2025 - Current (1 year)

Conduct high-volume reviews of legal, financial, and transactional documents to ensure accuracy, compliance, and readiness for final policy issuance. Own quality control processes by auditing team-produced documentation for completeness, regulatory compliance, and adherence to internal standards. Manage time-sensitive deliverables tied to strict month-end deadlines, ensuring on-time completion without sacrificing accuracy. Identify discrepancies, risks, or missing information and coordinate corrections prior to final approval. Ensure secure handling of confidential and sensitive information in accordance with legal and organizational policies.

Data Analyst

Stewart Title

Dec 2024 - Oct 2025 (11 months)

Coordinated multiple concurrent documentation workflows, managing task sequencing and handoffs to ensure accurate preparation, verification, and timely completion. Reviewed and validated financial figures, fees, and supporting documentation, serving as a quality checkpoint prior to final submission. Supported transaction lifecycle progression by confirming all required materials met completeness, compliance, and quality standards before advancing deliverables. Identified discrepancies, missing information, or risks early in the process to prevent delays and rework. Collaborated with cross-functional teams to maintain workflow alignment, timeline adherence, and consistent delivery.

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Team Support Lead

Health 'N Sync

Jul 2024 - Nov 2024 (5 months)

Coached and managed underperforming team members, addressing skill gaps and performance issues to ensure consistent client satisfaction and service quality. Assisted colleagues by clarifying case requirements, workflows, and policy nuances across multiple law firms and client accounts. Acted as a resource for problem-solving, escalation support, and consistency in case handling. Supported team performance and adherence to standards under the direction of the Team Lead.

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Case Manager

Health 'N Sync

Nov 2023 - Nov 2024 (1 year 1 month)

Managed a high-volume portfolio of 100-150+ pre-litigation personal injury cases, overseeing progress, documentation accuracy, and adherence to defined timelines. Served as the primary coordination point between law firms, medical providers, and clients, ensuring clear communication and aligned expectations across stakeholders. Monitored workflows, dependencies, and deadlines on weekly and bi-weekly cycles to maintain consistent case progression. Oversaw high-value, time-sensitive cases and treatment budgets ranging from $25K to $1M, balancing financial efficiency with case strategy and client outcomes. Maintained detailed records and performed regular quality checks to ensure completeness, compliance, and audit readiness. Identified risks,

Interpreter

LanguageLine Solutions

Aug 2022 - Nov 2023 (1 year 4 months)

Delivered real-time interpretation in medical, legal, emergency, and financial settings, acting as a critical communication bridge between clients and institutional stakeholders. Translated documents across diverse subject areas in Spanish and English, ensuring linguistic accuracy, contextual appropriateness, and cultural relevance. Created subtitles for videos and other audiovisual content, including transcription, timing, and adaptation to ensure clarity and readability. Produced accurate transcriptions from audio and video materials while maintaining consistency, attention to detail, and quality standards. Demonstrated knowledge of HIPAA forms and confidentiality requirements, adhering to strict ethical standards and protocols when handl

Collections Agent

Bill Gosling Outsourcing

Aug 2021 - Aug 2022 (1 year 1 month)

Managed high-volume inbound and outbound client interactions through an automated dialer (autodialer) system, requiring rapid assessment, compliance awareness, and consistent professionalism. Negotiated payment solutions and ensured accurate documentation in compliance with financial regulations. Maintained detailed records and performed accuracy checks to support compliance and service quality. Demonstrated strong organization, follow-up, and communication skills in a performance-driven environment.

Isabella Blanco Lizano

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Isabella Blanco Lizano

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