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Isabela Pilla Oliveira

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Mato Grosso do Sul, Brazil

Contact Isabela regarding: 
Flexible work
Starting at USD10/hour
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Internships
Starting at USD1K/month
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Networking

Timeline


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Résumé


Jobs verified_user 0% verified
  • D
    Client Service
    Django Agency
    Dec 2024 - Current (1 year 5 months)
    - Provided virtual and in-person client support, ensuring seamless communication and assistance through phone, chat, and email, while delivering detailed information about services, pricing, and packages. - Managed appointment scheduling for photo/video productions, effectively capturing leads and ensuring high client satisfaction. - Supported both sales and creative teams with valuable client insights, acting as a key bridge between departments. - Frequently handled negotiations and guided clients toward the best solutions for their needs, utilizing cold calling techniques to reach new customers and expand the client base. - Developed and executed client-focused digital advertising initiatives, which generated leads and enhanced brand
  • P
    Customer Service
    Pet Garden
    Feb 2024 - Dec 2024 (11 months)
    Managed in-person and online customer service, including appointment booking for grooming, procedures, and surgeries. Educated clients about services and built strong customer relationships through excellent communication. Handled upselling of products and services, enhancing customer experience while driving revenue. Managed follow-ups with pet owners to ensure satisfaction post-service. Collaborated effectively across departments, including sales, marketing, and customer service, to optimize overall service delivery. Additionally, implemented advertising strategies through digital marketing and promotional campaigns aimed at increasing customer awareness and driving service upsells within the veterinary sector, further enhancing the custo
  • Á
    Communication Intern
    Águas Guariroba
    Feb 2024 - Dec 2024 (11 months)
    Worked under tight deadlines in a high-pressure environment supporting internal and external communications. Managed scheduling for the communications manager, handled reports, follow-ups, and data entry. Assisted with automating customer notifications, improving operational efficiency. Additionally, coordinated and supported digital marketing campaigns and internal communications initiatives, which enhanced brand visibility and stakeholder engagement. Managed inbox and calendar for executives, ensuring seamless communication and organization within the team. Utilized sales development skills while collaborating with the sales department to optimize their marketing strategies, further contributing to the overall effectiveness of communicati
  • C
    Digital Marketing & Operations Analyst
    CPAA Education Institute
    Feb 2022 - Feb 2024 (2 years 1 month)
    As a Digital Marketing & Operations Analyst, I developed and executed marketing strategies focused on lead generation and customer retention, which resulted in a 20% increase in student registrations through targeted campaigns. I managed campaigns, CRM workflows, and automations, ensuring alignment between marketing efforts and commercial goals. Additionally, I led customer communication channels and supported project management and operations. I utilized prospecting techniques to effectively reach potential students via social media, enhancing our outreach efforts and contributing to the overall success of our marketing initiatives.
  • B
    Communications Assistant
    Blink 102 FM Radio
    May 2021 - Feb 2022 (10 months)
    Managed scheduling, internal communication, and production support for daily programs. Assisted with content creation and guest coordination, ensuring smooth operations. Reported project follow-ups and task management under tight deadlines. Additionally, utilized CRM tools to analyze social media metrics, which informed our communication strategies, and automated blog posts to enhance content distribution efficiency.
Education verified_user 0% verified
  • ESPM
    Postgraduate in Digital Communication & Business Intelligence
    ESPM
    Jan 2025 - Current (1 year 4 months)
    Postgraduate in Digital Communication & Business Intelligence – ESPM A specialization focused on developing professionals capable of combining strategic communication with data-driven decision-making. The program covers digital marketing, business intelligence, customer success, process automation, and operational efficiency. It prepares professionals to manage campaigns, optimize workflows, interpret data, and contribute to business growth by aligning marketing strategies with operational processes and customer experience.
  • D
    Bachelor's Degree
    Dom Bosco Catholic University UCDB (MS).
    Jan 2021 - Dec 2024 (4 years)
  • University of Missouri
    International Exchange Program
    University of Missouri
    Jun 2018 - Aug 2018 (3 months)
    Immersive academic and cultural exchange program in the United States, fostering advanced English communication, cultural adaptability, and global awareness. Developed interpersonal skills and cross-cultural competence through academic coursework and community engagement, preparing participants for success in international and fast-paced professional environments.
  • U
    American High School Program
    University of Missouri Partnership
Projects (professional or personal) verified_user 0% verified
  • C
    Digital Marketing Campaign for CPAA Revision Course
    CPAA Education Institute
    Aug 2023 - Sep 2023 (2 months)
    Led the planning and execution of a targeted digital marketing campaign for the CPAA Revision Course, which increased course enrollments by 20%. Conducted and analyzed customer research that revealed 42% of enrollments were made by parents, guiding the campaign segmentation strategy. Developed two separate campaigns: - Parents-focused campaign: emphasized securing their children’s future, building trust and engagement. - Students-focused campaign: offered digital content with practical tips and key topics likely to appear on the exam, attracting students seeking last-minute revision. Monitored campaign performance and optimized strategies to maximize conversions and student registrations. Leveraged relevant digital content to educate a