Isaac Ruiz Espinoza

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IT Senior Support Specialist (Citi

NTTData

Dec 2022 - May 2024 (1 year 6 months)

Advanced hardware and software technical support to users. • Support projects end-to-end (planning, execution, monitoring and closure). Working in a medium to large-scale corporate projects. • Create reporting and executive report for the update projects. • Validar y clasificar correctamente el SLA de los tickets de IT, asegurando el cumplimiento de los niveles de servicio establecidos.
IT Support Technician

Infotree

Oct 2021 - Aug 2022 (11 months)

Install operating systems (Windows, Linux), change PC devices (processors, RAM, SDD, flash BIOS), configure KVM and PDU in the corporate network. • Provide technical support to customers through tickets. Debug platforms that are not in very good condition to make them work properly.
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IT Machine Learning Specialist

(Amazon Vision Operations Center),

Mar 2020 - Jun 2021 (1 year 4 months)

Able to systematically escalate problems or variance in the information to the relevant owners/ teams / managers,according to processes and standard. • Meets predetermined and assigned productivity targets and quality standards with aggressive deadlines. • Contributing to process improvements to reduce handling time, improving the quality of work and shall contribute toimprove the software tool that he/she shall be using.
C

Customer Service Representative Retail

Oct 2018 - Mar 2020 (1 year 6 months)

• Receive and manage phone calls/emails to answer customer questions, solve problems, and inform customers on thestatus of orders and direct calls to appropriate departments. • Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call andavoid escalation of issues. • Participate in projects to improve the performance of underperforming agents in the work team.

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Isaac Ruiz Espinoza

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Isaac Ruiz Espinoza

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Behavioral traits