I

Isaac Lizano  new_releases

About

Detail

Software Developer
San José Province, Costa Rica
Contact Isaac regarding: 
work
Full-time jobs
Starting at USD1k/month

Timeline

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Job
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Résumé

Jobs verified_user 0% verified
  • Stewart Title
    Senior Service Desk Agent public Remote experience
    Stewart Title
    Feb 2025 - Current (1 year 8 months)
    o First point of contact for technical issues, handling inbound calls and service requests.
    o Provided hardware, software, and network troubleshooting using diagnostic tools and ticketing systems.
    o Escalated complex cases to higher-level teams, ensuring SLA compliance.
    o Strengthened technical and communication skills in a high-demand environment
  • DHL, Auxis
    Senior IT service desk
    DHL, Auxis
    Feb 2022 - Current (4 years 8 months)
    Managed and prioritized over 1,000 monthly tickets in hybrid environments (Azure, Office 365, Active Directory).
    o
    Implemented ITIL-based process improvements, reducing resolution times by 25%.
    o
    Collaborated with infrastructure and engineering teams to resolve critical incidents within 4 hours on average.
    o
    Developed and maintained a knowledge base, improving team efficiency by 15%.
    o
    Utilized remote support tools (TeamViewer, Remote Desktop, AnyDesk) to troubleshoot enterprise-level issues.
  • Accenture
    Transaction Processing Associate
    Accenture
    Jan 2021 - Current (5 years 9 months)
    - App Improvement and Support, assist associates in keep the service as
    required regarding the customer experience. Expected to help them with the
    process in order to comply with company’s principals and policies.
    App Improvement and Support, assist associates in keep the service as required regarding the customer experience. Expected to help them with the process in order to comply with company's principals and policies. Assistant in foam chemical processes in Colchones
Education verified_user 0% verified
  • F
    Systems Engineering
    Fidelitas College
    Jan 2022 - Sep 2022 (9 months)
  • C
    Software development
    CTP Coronado
    Jan 2022 - Sep 2022 (9 months)
Projects (professional or personal) verified_user 0% verified
  • Universidad Fidélitas
    Software development degree
    Universidad Fidélitas
    Jan 2023 - Current (3 years 9 months)
    System Engineer