Isaac Humprey Silva

Jobs 0% verified

Accounts Receivable

KMC Solutions

Mar 2025 - Current (1 year 5 months)

• Managed end-to-end healthcare AR processes, including claims submission, payment posting, and account reconciliation. • Coordinated with insurance providers and internal billing teams to resolve denied or delayed claims efficiently. • Monitored aging reports to identify and follow up on outstanding balances, reducing days in accounts receivable. • Ensured compliance with healthcare billing regulations and supported month-end reporting and audits.
N

Inbound Caller Patient Support Specialist

NextVAs

Feb 2024 - Mar 2025 (1 year 2 months)

• Answer patient inquiries regarding healthcare services, policies, and procedures, ensuring clear and concise communication tailored to individual needs. • Assist patients in scheduling appointments and coordinating their care across various healthcare providers, ensuring accuracy and efficiency. • Resolve patient concerns related to billing issues and process prescription refill requests, ensuring timely and compliant resolution. • Adhere to healthcare regulations such as HIPAA, maintaining strict confidentiality of patient information and ensuring compliance with all industry standards.
Sales Advisor

Concentrix

Aug 2023 - Dec 2023 (5 months)

• Demonstrate extensive product knowledge to effectively address customer inquiries about mobility services, sales, and general telecommunications offerings. • Utilize excellent call handling skills, including active listening and clear communication, to ensure a positive customer experience during every interaction. • Provide detailed explanations of product features, pricing plans, and promotions, enhancing customer understanding and satisfaction.

Education 0% verified

Isaac Humprey Silva

About

Detail

Timeline

Résumé