Isaac-Daniel Ogwu

H

Lead Scheduler

Hands At Home Care

Mar 2026 - Current (3 months)

Managed and maintained schedules for 100+ caregivers and clients, ensuring real-time updates and ~95% schedule coverage across all active cases ● Coordinated shift coverage daily, handling call-offs and last-minute changes to keep disruption to a minimum ● Monitored open shifts and proactively filled gaps, consistently maintaining high coverage and continuity of care ● Acted as the main point of contact between caregivers, clients, and internal teams to confirm schedules and quickly resolve conflicts ● Maintained accurate scheduling records and supported payroll and compliance with timely updates and basic reporting

Operations Specialist

Chore

Jan 2026 - Mar 2026 (3 months)

Oversee end-to-end operations across pre-seed and VC-funded startups, covering compliance, administration, HR, finance, and project execution. ● Manage compliance processes, documentation, and internal policies to maintain operational standards and reduce risk. ● Support financial operations through expense tracking, vendor coordination, and operational budget oversight. ● Monitor task systems and reporting processes to support founder visibility into execution progress and operational performance. ● Coordinate HR operations including onboarding, role alignment, and performance tracking to support team efficiency. ● Support projects from planning to execution, ensuring timelines, deliverables, and stakeholder expectations are consistently m

O

Executive Assistant

On Call Nursing LLC

Dec 2024 - Nov 2025 (1 year)

Owned high-volume B2B outreach to healthcare administrators, building and nurturing referral pipelines that secured new partner accounts. ● Increased booked appointments by 30% through targeted cold calling, structured follow-ups, and community engagement initiatives. ● Managed end-to-end client communications, scheduling, onboarding workflows, and CRM hygiene to support consistent service delivery. ● Reduced caregiver hiring cycle time by 50% by coordinating recruitment, credential compliance, and onboarding operations. ● Supported daily business operations and executive priorities, including client follow-ups, schedule confirmations, and feedback loops to improve retention.

T

Head of Staff

Tasktide

Jun 2024 - Aug 2024 (3 months)

• Led a team of 10 virtual assistants, improving service quality and increasing client retention by setting clear expectations and enhancing support/communication frameworks. • Developed and executed strategic plans that aligned staff operations with the company's long-term goals, driving consistent business growth. • Recruited and onboarded top-tier talent, reducing onboarding time by 50% while maintaining a high standard of skilled virtual assistants. • Managed client acquisition and onboarding through consultative marketing, establishing service agreements that ensured smooth service integration and ongoing support. • Implemented effective calendar management practices to optimize scheduling and resource allocation for the t

R

Executive Assistant

Raphael Group

Dec 2023 - May 2024 (6 months)

• Provided executive support to the CEO, managing calendars, coordinating key meetings, and handling sensitive communications to ensure operational efficiency. • Facilitated improved communication between the CEO and various departments, resulting in a 15% reduction in project turnaround times. • Led special projects and research initiatives that directly influenced strategic decisions and business direction. • Managed property listings on Airbnb and Booking.com, overseeing guest interactions and resolving emergency maintenance issues, minimizing disruptions to operations. • Prioritized and coordinated high-impact projects, ensuring all tasks were completed on schedule and met business goals. Additionally, utilized CRM tools su

L

Operations Supervisor

Le Campaigne Exotica Ltd

May 2022 - Nov 2023 (1 year 7 months)

• Supervised day-to-day operations, ensuring efficient workflow and consistent adherence to company policies, resulting in a 30% increase in operational efficiency. • Coordinated cross-departmental initiatives, improving communication and collaboration, which led to the successful completion of multiple high-priority projects. • Implemented process improvements, identifying and addressing bottlenecks, reducing operational costs by 15%. Additionally, utilized CRM tools for effective team management and to streamline communication, while conducting prospect research to identify and contact potential leads, further enhancing operational effectiveness and outreach efforts.

D

Healthcare Assistant

Dept. of Public Health, Federal Ministry of Health HQ

Jan 2022 - Nov 2022 (11 months)

• Assisted in conducting health awareness and sensitization programs about the prevention and spread of infectious diseases. • Managed administrative operations including patient registration, patient's result collection and maintaining health records.

Isaac-Daniel Ogwu

About

Detail

Timeline

Résumé