Isaac coido

Independent Contractor (Interpreter)

Cyracom

Jan 2024 - Jan 2025 (1 year 1 month)

Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations. Improved patient outcomes in healthcare settings by facilitating clear communication between medical professionals and non-English speaking patients. Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information. Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.

Spanish Interpreter

TransPerfect Connect

Jan 2022 - Jan 2024 (2 years 1 month)

Facilitated clear communication between healthcare providers and patients, bridging language barriers for optimal care delivery. Strengthened relationships with clients by providing culturally sensitive interpretations that demonstrated respect and understanding. Maintained message content, tone, and emotion as closely as possible.

a

Customer Service Agent (Moderator)

acquire Roblox

Jan 2020 - Jan 2022 (2 years 1 month)

Identified and resolved discrepancies and errors in customer accounts. Reviewed and approved content submissions according to established policies, ensuring quality control across all channels. Collaborated with fellow moderators to create a safe, inclusive online environment for users.

P

Sales rep

Prestige Media

Jan 2018 - Jan 2019 (1 year 1 month)

Achieved top performer status consistently through dedication to meeting goals and exceeding expectations. Utilized CRM software to manage client information, track leads, and monitor sales progress. Streamlined sales process, reducing time from lead to close. Expanded customer base through cold calling, networking, and relationship building.

A

Customer Service Chat and Sales Rep

Advensus altice

Jan 2016 - Jan 2017 (1 year 1 month)

Enhanced client satisfaction by addressing concerns promptly and providing exceptional service. Generated additional sales opportunities with upselling and cross-selling techniques.

C

Customer Service Agent and Tech Support

Convergyscomcast

Jan 2015 - Jan 2016 (1 year 1 month)

Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation. Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers. Helped large volume of customers every day with positive attitude and focus on customer satisfaction. Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously

M

Retail Sales Representative

Microsoft Store

Jan 2014 - Jan 2015 (1 year 1 month)

Maintained awareness of competitors'' offerings to provide informed comparisons when assisting customers with purchase decisions. Increased sales by offering advice on purchases and promoting additional products. Boosted customer satisfaction by providing exceptional product knowledge and personalized recommendations.

About

Detail

Timeline

Résumé