Isaac Bekoe Adi

Associate Customer Support

Tech Mahindra

Oct 2022 - Feb 2023 (5 months)

 Rating of Google images (skin tone).  Labeling elements of data.

Phone Verification Specialist

INFUSEmedia

May 2022 - Jul 2022 (3 months)

 Making phone calls using established scripts to verify the information in databases.  Maintaining an up-to-date database in the corporate program.  Verifying the information in the company's database. (using open Internet sources)

V

Digital Community Executive

Vodafone Ghana

Oct 2018 - May 2022 (3 years 8 months)

 Handled complaints, and provided appropriate solutions and alternatives within the time limits.  Kept records of customer interactions, processed customer accounts, and filed documents of nearly hundred (100) customers each day.  Built sustainable relationships of trust with customers through open and interactive communication.  Interacted with customers through a wide range of social media channels; Facebook, WhatsApp, Twitter, Live chat, SMS, Email, and via phone.

C

Customer Experience Executive

Jun 2017 - Oct 2018 (1 year 5 months)

 Manage a large number of inbound calls in a timely manner.  Follow communication script when handling difficult topics.  Identifying customers' needs, clarifying information, and researching every issue to provide solutions and alternatives.

Customer Care Representative

MTN

Dec 2016 - May 2017 (6 months)

 Detecting customers' needs, clarifying information, researching every issue, and providing answers, and options.

Outbound and Inbound Advisor

Tigo

Apr 2016 - Jul 2016 (4 months)

 Manage a large amount of inbound and outbound calls in a timely manner.  Updating SIM Card Registration details for customers.  Handling customer complaints.  Verification of Customers' details and Ported Numbers.

B

Network Technician

BUSY INTERNET

Oct 2015 - Dec 2015 (3 months)

 Network Migration

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Isaac Bekoe Adi

About

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Behavioral traits