Irvin Lopez Torres

Operations & Process Improvement Analyst

Bizee

Feb 2023 - Current (3 years 6 months)

1. Order Fulfillment Process Management: Supervise the entire order processing cycle, ensuring timely and accurate deliveries by automating processes and continuously monitoring pending or delayed orders. 2. Delay Identification and Resolution: Analyze delivery processes through key performance indicators (KPIs) to identify bottlenecks, implement solutions to improve efficiency, and collaborate with cross- functional teams to coordinate corrective actions. 3. Cross-Department Collaboration: Work closely with IT, production, and customer service teams to optimize internal processes and streamline communication. 4. Data Analysis and Reporting: Extract and analyze data to identify trends, evaluate process performance, and guide decision-making

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Filer, Bizee

Nov 2021 - Feb 2023 (1 year 4 months)

Facilitating and managing the initial registration of articles of organization (LLC's) or incorporation (Corporations) for businesses in all 50 states of the United States.

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Design Assistant

Mexlux

Apr 2021 - Aug 2021 (5 months)

Photography for the development of technical specifications.

Bilingual Customer service representative

Teleperformance

May 2020 - Sep 2020 (5 months)

Tech support, retention, and billing phone agent for a U.S. telecommunications company.

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Industrial Engineering Intern

Biofarma Natural CMD S.A de C.V

Mar 2019 - May 2020 (1 year 3 months)

• Implementation of inventory control system, material and spare parts counting, recounting, and organization. • Material and spare parts reception. • Dealing with suppliers. • Material quotation and creation of purchase orders.

Irvin Lopez Torres

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