Irving Mauricio Rodríguez Castro
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Irving Mauricio Rodríguez Castro

Irving Mauricio Rodríguez Castro

About

Detail

Customer Executive | Passionate About Making a Difference | Innovative Problem Solver
Mexico City, Mexico

Contact Irving regarding: 
work
Full-time jobs
Starting at MXN14k/month ~USD806/month

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • AvantStay
    People IT System Coordinator.
    AvantStay
    Mar 2024 - Current (2 years 4 months)
    -> Serve as support administrator for ADP Workforce Now, including data management, benefits administration, and process improvements -> Plans, leads, develops, coordinates, and implements policies, processes, training, initiatives, and surveys to support the organization's human resource compliance and strategy needs. -> Creates and manages project plans and teams to ensure project deliverables and completion -> Proactively oversees and evaluates project activities, builds contingency plans, and executes corrective action on a timely basis to mitigate risks -> Contributes to the evolution and improvement of the team processes by providing feedback and sharing ideas that will increase strategic output, drive efficiency or enhance our techni
  • SiteMinder
    Customer Solutions Consultant
    SiteMinder
    Jul 2023 - Jan 2024 (7 months)
    • Provide Technical Support to all SiteMinder labeled products and services to internal and external customers, with a primary focus across the Spanish-speaking world. • Develop strong customer relationships by providing exceptional technical support and consultation, across our phone, chat, and other contact channels. • Identify customer support and configuration requirements, set customer expectations, and resolve their issues, delivering against customer demands and internal KPIs. • Ensure all cases are resolved in a timely manner in accordance with company SLAs and personal KPIs. • Act as a technical expert, identifying issues and communicating issues and requirements internally. • Act as an escalation point for frontline teammate
  • Onyx
    Client Support Operations Specialist.
    Onyx
    Nov 2022 - Jun 2023 (8 months)
    Matching Hotels and agencies' payments on 3 different platforms and all over the world, creating tickets to handle better the information of the bills, checks, invoices, and proof of payments. Follow up on cases to implement efficiency, quality, and effectiveness in each resolution. Providing training to the new agents, helping them to apply the knowledge, motivating them to represent the Mexican team, and creating presentations to explain how the company works. Contacting clients to provide help on critical cases and provide support on the platforms.
  • S
    Technical Support Supervisor.
    SYKES México
    Jan 2022 - Nov 2022 (11 months)
    Customer service and support for SquareTrade account holders. Technical support, and insurance, for SmartPhones, appliances, furniture, and TV. Also helping new agents to increase and develop soft skills to provide excellent customer service. Handling 15 agents to successfully reach the company goals. Taking all the escalations calls that other agents can't handle due to angry, upset, or unsatisfied customers and offering options to friendly resolve the customer's requests.
  • Costco México
    E-commerce Agent.
    Costco México
    Mar 2021 - Jan 2022 (11 months)
    Attention to Costco members in the Mexican Republic. Creation of tickets for online orders and follow-up deliveries, troubleshooting with the Costco app, and all the customer experience to make friendly, fluent, and efficient purchases online.
  • Sur
    Data Analyst.
    Sur
    Jan 2020 - Current (6 years 6 months)
Education verified_user 0% verified
  • M
    Certificate
    MIDDLE SCHOOL #55
    Jan 2010 - Jan 2013 (3 years 1 month)
  • H
    High School Certificate Systems engineering
    High School Colegio Anglo Mexicano de Coyoacán.