Irtiza Riaz

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Software Finder Manager | Customer Success

Aug 2024 - Current (1 year 11 months)

• This Job's responsibilities include managing a team of 25-30 individuals. The team is responsible for controlling churn and managing the retention targets. • Assisting the team with innovation and experience to make them meet targets. Additionally, while email support was not a primary focus, we effectively communicated through all three mediums, ensuring comprehensive customer engagement and support, which contributed to our overall success in meeting retention goals.

Manager | Customer Success

Medvidi

Jun 2022 - Aug 2024 (2 years 3 months)

• This Job's responsibilities include managing a team of 25-30 individuals, with the team responsible for controlling churn and managing retention targets. • Assisting the team with innovation and experience to help them meet targets. • Making strategic decisions and presenting the department to C-Level executives. • Looking after portfolio management while also utilizing email support as one of the communication mediums, ensuring comprehensive engagement with clients across various channels.

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Operations Manager – Advance Levels Department

Roots IVY

Jun 2019 - Oct 2021 (2 years 5 months)

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Contour Software Accounts Manager

Jun 2019 - May 2022 (3 years)

• The role includes retaining and providing support to our customers • Primarily work was on phone, email, and chat. Recently, • I have been assigned projects in regard to different business operations (Docs Approval for IDX, compiling customer chatbot scripts, etc.).

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Customer Success Executive

Nov 2017 - Apr 2019 (1 year 6 months)

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Customer Support Team lead

Mind bridge PVT Ltd

Apr 2016 - Oct 2017 (1 year 7 months)

• Looking after team on 10 individuals to look after Customer queries • Ensuring all target is done on time • Plus, taking care of escalations and make customer happy and satisfied

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L2 Support (Troubleshooting)

Globex

Mar 2014 - Mar 2016 (2 years 1 month)

Geting in touch with different department to sort out issues • Coordinating with Customer via Phone/Email to ensure all is taken care Level 1 Support (Recording)

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Investment Guidance Officer

AKD Investment Management

Oct 2013 - Feb 2014 (5 months)

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