Iris Villanueva

Lead Generation Specialist

BruntWork

May 2023 - Dec 2025 (2 years 8 months)

• set up appointments and find potential clients for the sales team. • find the potential clients to call them and give them my well- rehearsed speech • follow up with potential customers to get them even more excited to meet with a salesperson • Identified valuable leads through several key methods, including social media, networking events and targeted marketing. • Set up appointments for manager in an effort to land new business opportunities with prospective customers. • Researched prospective clients to develop and execute cold call lists. • Surpassed sales and customer service targets, consistently exceeding established KPIs.

D

Sales Support Specialist

Dream Seat LLC

Oct 2022 - Apr 2026 (3 years 7 months)

• Handle email outreach and lead generation for potential clients • Providing data and guides to help the sales team • Developing and monitoring performance indicators • Create quotes and process orders • Provide shipping updates to clients • Assist with Live Chat inquiries

Appointment Setter

RocketLevel

Aug 2022 - Feb 2023 (7 months)

• Proven ability to work collaboratively with other groups and establish good relationships. Areas of specialisation include needs-based analysis, Salesforce management, and proficiency in Excel. As a Team Manager, I manage a team that consistently hits our daily, weekly, and monthly targets. • Primary duties include outbound calling, e-mail communication. • Set appointments by phone calls. • Outbound calls and receiving Inbound calls. • Utilized GoHighLevel (GHL) as a comprehensive CRM tool to streamline outbound calling efforts and enhance lead tracking, ensuring more efficient lead management and higher conversion rates.

E

Customer Service Representative

Evriholder LLC

Jul 2022 - Current (4 years)

• Manage email responses • Identify and assess customers' needs to achieve satisfaction • Build sustainable relationships and trust with customer accounts through open and interactive communication • Provide accurate, valid and complete information by using the right methods/tools • Meet personal/customer service team sales targets and call handling quotas • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution • Keep records of customer interactions, process customer accounts and file documents • Follow communication procedures, guidelines and policies • Take the extra mile to engage customers

Appointment Setter

Andrómeda

Jan 2022

• Primary duties include outbound calling, e-mail communication • Set appointments by phone calls • Outbound calls and receiving Inbound calls.

C

Executive Assistant

CardEvo Inc

Sep 2020 - Apr 2022 (1 year 8 months)

• Filter and prioritise client visits or phone calls, and communicate on behalf of the executive they support • Manage interview screening and organise job listings such as Commission Crowd; Indeed and etc • Maintaining comprehensive and accurate records • Organising meetings, including scheduling, sending reminders, and organising catering when necessary • Answering phone calls in a polite and professional manner • Identify and screen candidates eligible for the role • Managing the executive's calendar, including making appointments and prioritising the most sensitive matters

M

Inside Sales Agent

Myoutdesk, LLC

Jan 2020 - May 2021 (1 year 5 months)

• Primary duties include outbound calling, e-mail communication, coordination and scheduling of real estate buying and selling opportunities and overall management of sales pipeline through the sales cycle • Manage cultivation of inbound sales inquiries to convert leads to face to face appointments • Prospecting, qualifying and build relationships by initiating communications and conducting follow up communications in order to move opportunities through Face to Face Meeting or Phone Meeting with my Real Estate Agent • Set appointments by phone calls • Outbound calls and receiving Inbound calls.

Team Manager

Acquire Asia Pacific

Apr 2016 - Aug 2020 (4 years 5 months)

• Manage a team that will provide exceptional and efficient customer service to achieve customer experience • Provides feedback to clients through meetings to further assist the overall growth of the business • Consistently hit daily/weekly targets set by the client by helping the team through an effective coaching process • Manage customer inquiries, complaints, billing questions and payment extension/service requests.

Outbound Sales Specialist

Acquire Asia Pacific

Mar 2009 - Apr 2016 (7 years 2 months)

• Handles marketing of products • Handles telecommunication account

V

Outbound Sales Specialist

Vonscorp Data Solutions

Jun 2007 - Oct 2008 (1 year 5 months)

• Handles marketing of products • Handles QA monitoring for George S • May account • Confirmer for DSSI account • Coach for Gentech account • Sales Verifier for INN account • Relevant Training: • Inside Sales Agent - training knowledge • Inside Sales 101 for different lead types, Objection Handling, Scripting, & • Pre-qualification • Buyer and seller real estate practices including documentation per transaction type • Sales Process - Root Cause Analysis • Identifying current situation • Excel 101

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