Irish Mae Zapanta Vancouver

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IELTS and CELPIP Invigilator & Administrative Assistant (Practicum)

MOSAIC engage

May 2024 - Aug 2024 (4 months)

• Invigilate and monitor the IELTS & CELPIP exams, maintaining a secure and fair testing environment. • Provide exceptional customer service by addressing candidate queries with clear and concise communication. • Identify and resolve issues during test administration to ensure minimal disruption. • Follow standardized procedures to ensure the integrity and accuracy of test results. • Assisting with various tasks such as data entry, managing databases, and handling confidential information.

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International Peer Mentor Community

Vancouver Community College (VCC)

Jan 2024 - May 2024 (5 months)

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Housekeeping Room Attendant

Paradox Hotel,

Feb 2023 - Current (3 years 9 months)

• Clean and maintain guest rooms according to established standards. • Replenish amenities and ensure supplies are well-stocked. • Inspect rooms for maintenance issues and report necessary repairs. • Provide exceptional customer service, assisting guests with inquiries and requests. • Manage time efficiently to ensure all assigned rooms are prepared within designated timeframes.

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Marketing Assistant

BDO Unibank, INC

Sep 2021 - Oct 2022 (1 year 2 months)

• Assisted customers with account-related tasks and provided information about bank products and services. • Utilized Customer Relationship Management (CRM) systems to manage customer interactions and enhance service quality. • Responsible for ATM loading, transaction reconciliation, and maintaining detailed records. • Provided customer service for remote banking services and adhered to security protocols.

Customer Service Associate/Bank

Teller

Aug 2016 - Dec 2018 (2 years 5 months)

• Accurately processed cash transactions and check validations. • Balanced cash drawers and reconciled transaction records.

Engage and HR Department

Mosaic

• Assist HR to collect resume from job seekers • Conduct initial interview • Promoting and marketing IELTS examination to potential clients

Irish Mae Zapanta

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Irish Mae Zapanta

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