Irina Brooke

Medical Receptionist

USA Vein Clinics

Oct 2023 - Jun 2025 (1 year 9 months)

• Maintain medical records for hundreds of patients • Schedule and register patients in a timely manner to reduce wait time • Implement strategies to improve efficiencies, including appointment scheduling • Check patients in and out • Greet patients • Maintain front desk operation, including ordering office supplies, contacting the help desk when there were patient issues and writing up work orders • Track availability and prepare patients before their appointment • Ensuring that patients have proper documentation • Check on medical staff throughout the day

J

Tenant Liaison

JASA,

Sep 2022 - Jun 2024 (1 year 10 months)

• Assist property manager with onsite vendors, invoices, generate work orders and other housing related tasks. • Interviewed current and prospective tenants • Ensured that all required certification documentation was completed • Generated, printed and, transmitted reports • Responded to multi line telecommunications queries utilizing active listening, interpersonal skills, complaint resolution, empathy, and positivity. • Generated forms, records, reports and other materials • Filed and retrieved material as requested • Translated to/from Russian

S

Home Health Aide

S&A Unified Home Care Inc.,

May 2015 - Apr 2020 (5 years)

• Monitored Patient condition by observing physical and emotional condition • Helped patients care for themselves, teaching them how to use canes, walkers and special equipment that help them maintain their independence • Assisted with household chores, food preparation and personal hygiene • Maintained patient journal and flag changing conditions to home office • Assisted patients with translation

P

Patient Advocate

Feb 2013 - Current (12 years 8 months)

• Act as a liaison between patients and medical teams • Obtain timely and relevant information for patients so as to facilitate the decision making process • Provide emotional support for newly diagnosed patients • Connect patients with others in the community • Direct patients to appropriate medical professionals • Work to bring awareness to the disparities of LGBTQ1 +, black and brown communities

C

Home Health Aide

Chinese American Planning Counsel,

May 2012 - Oct 2014 (2 years 6 months)

• Monitored patient safety • Assisted with household chores, food preparation and personal hygiene • Prepared daily reports of patient activities • Monitored patient's mental state and alerted the office if patient displayed suicidal tendencies • Helped patients care for themselves by teaching them how to be more independent

Y

Teacher's Assistant

Yeshiva of Belle Harbor

Sep 2008 - Jun 2009 (10 months)

• Taught children the daily lesson plan when teachers were out • Assisted teaching staff in preparing the classroom • Worked one-on-one with children with challenging behavior and learning difficulties • Monitored children's safety • Prepared ingoing and outgoing correspondence for partners and staff • Answered all incoming calls • Set up corporate meetings • Arranged travel for partners • Greeted customers and responded to customer issues in a timely, personable, and efficient manner

Irina Brooke

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