Ireny Imbert

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Technical Support and Deliverability Specialist

Braze

Mar 2024 - May 2026 (2 years 3 months)

• Analyze and resolve complex technical cases using Kibana, Snowflake, Postman, and SQL with a focus on timely, accurate solutions. • Analyse and resolve email deliverability issues, by verifying the right DNS records, and SMTP are implemented correctly. • Help client on making sure their SPF, DKIM and DMARC are correctly set up and working as it should. • Ensure proper email hygiene by analysing the reputations of the page and email domain and IP address. • Communicate technical resolutions clearly and empathetically to technical and non-technical users via email. • Manage and escalate cases effectively using Salesforce and Jira, ensuring process efficiency and best practices. • Collaborated with cross-functional teams to improve support p
Marketing & Client Success Manager

Thryv

Sep 2020 - Oct 2023 (3 years 2 months)

• Develop and execute comprehensive marketing strategies and campaigns that align with the company's goals and objectives. • Create campaigns and ads in social media, like Facebook, Instagram and Google. • Lead, mentor, train and follow up with clients to use the software and the CRM SaaS product via Zoom meetings. • Monitor brand consistency across marketing channels and materials.
N

Customer Service Analyst

New Tech

Jul 2018 - Aug 2020 (2 years 2 months)

• Create and follow up with tickets via Salesforce • Analyse and provide feedback about services and product • Monitor the services the company provide to clients • Provide Technical Support to clients via Chat, emails and Phone calls

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