Irene Magdaline

Irene Magdaline

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Executive Virtual Assistant | Customer Support & Operations
Nairobi, Nairobi County, Kenya

Contact Irene regarding: 
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Full-time jobs
Starting at USD650/month
Flexible work
Starting at USD3/hour
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Timeline


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Résumé


Jobs verified_user 0% verified
  • T
    Operations Management Specialist public Remote experience
    Tari Africa
    May 2025 - Jul 2026 (1 year 3 months)
    • Served as first point of contact via email, live chat, and other support channels, addressing inquiries and resolving complaints with timely, professional assistance.
    • Assisted with recruitment processes, including candidate screening, application review, interview coordination, and maintaining accurate recruitment records.
    • Supported employee onboarding by coordinating documentation, communicating onboarding requirements, and helping new employees transition smoothly into their roles.
    • Maintained accurate customer records and updated CRM information to support efficient service delivery.
    • Coordinated with internal teams to escalate and resolve customer concerns effectively.
    • Supported applicant tracking proc
  • H
    Executive Virtual Assistant public Remote experience
    Homepoint Investmenst Limited
    Mar 2024 - Mar 2026 (2 years 1 month)
    •Coordinated schedules, appointments, meetings, deadlines, and reminders , including 50+ monthly meetings across multiple time zones, sending reminders to keep leadership on track , and reminders to ensure effective time management.
    •Managed professional email correspondence, including drafting, responding, organizing, and following up on communications.
    • Moderated internal communication channels (Slack, Teams) and coordinated contractor projects by tracking deadlines and communicating updates.
    • Coordinated travel arrangements, expense reporting, and meeting logistics; managed customer-related documentation and records management.
    •Supported online marketing activities by creating and promoting real estate content acr
  • Kiingo AI
    Part-Time Executive Virtual Assistant public Remote experience
    Kiingo AI
    Apr 2021 - Apr 2025 (4 years 1 month)
    • Scheduled and managed 60+ meetings monthly.
    • Produced board meeting materials, tracked follow-up actions, and drove accurate completion of strategic tasks.
    • Coordinated complex domestic and international travel logistics for executives and teams, securing cost savings of up to 20% on travel expenses through vendor negotiations, while ensuring seamless itineraries and on-time arrivals for high-level meetings.
    • Oversaw multiple cross-functional projects from planning to completion, achieving 95% of project milestones on or ahead of schedule by streamlining workflows, monitoring deliverables, and proactively resolving roadblocks.
    •Utilized AI tools to support research, content creation, information organization, and ad
  • C
    Customer Relations Associate
    Clover Leaf Care
    Jan 2020 - Dec 2024 (5 years)
    • Provided personalized customer support to 200+ clients, ensuring timely responses and positive service experiences.
    • Coordinated and scheduled client appointments, maintained accurate calendars, sent reminders, and managed changes or cancellations to ensure efficient scheduling and a smooth client experience.
    • Followed up with clients after services to gather feedback, address concerns, and strengthen customer relationships.
    • Maintained detailed customer records and tracked client interactions to improve service delivery.
    • Collaborated with internal teams to coordinate client requests and streamline follow-up processes.
    • Acted as a reliable point of contact for customers, ensuring their needs were understood
Education verified_user 0% verified
  • ALX Africa
    Virtual Assistant Certificate – ALX public Remote experience
    ALX Africa
    Sep 2024 - Dec 2024 (4 months)
    Completed practical training in virtual assistance, administrative support, remote collaboration, communication, time management, and digital productivity. Developed skills in calendar management, email and correspondence management, task coordination, document organisation, online research, productivity tools, and remote work practices. The programme also strengthened my ability to manage competing priorities, communicate professionally, work independently, and use digital tools to improve efficiency and support day-to-day business operations.
  • Kenyatta University
    Leadership & Management Certificate
    Kenyatta University
    May 2024 - Sep 2024 (5 months)
    Completed training in leadership, team coordination, effective communication, decision-making, problem-solving, and task management. Developed the ability to prioritise responsibilities, work collaboratively, take initiative, manage competing demands, and support teams in achieving organisational goals. The training also strengthened my professionalism, accountability, adaptability, and ability to communicate clearly with different stakeholders.
  • Kenyatta University
    Bachelor's Degree in
    Kenyatta University
    Jan 2020 - Jan 2024 (4 years 1 month)