I

Ira Gabrielle Vergara

About

Detail

Province of Rizal, Philippines

Timeline

work
Job
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Education

Résumé

Jobs verified_user 0% verified
  • Design Pickle
    Client Success Associate
    Design Pickle
    Mar 2025 - Apr 2025 (2 months)
    Monitored client onboarding, identifying red flags and addressing risks for a smooth experience. Facilitated onboarding calls, monitored post-onboarding metrics, and led NPS and pulse check initiatives to gather customer feedback, identify satisfaction trends, and drive actionable improvements. Managed client communications and updated HubSpot with key interactions, red flags, and expansion potential.
  • Employment Hero
    CS Consultant
    Employment Hero
    Jul 2024 - Feb 2025 (8 months)
    Managed payroll runs, expense and leave administration, and platform troubleshooting for clients across the APAC region. Advised clients on the Employment Hero HR and Payroll product and platform, resolving inquiries and escalating system issues as needed. Worked cross-functionally, using Zendesk and Salesforce to track cases, analyze workflows, and provide insights for product improvements.
  • R
    Customer Success Associate
    REMOFIRST INC
    Sep 2023 - Feb 2024 (6 months)
    Managed employee onboarding checklists and supported compliance regulations. Oversaw monthly payroll runs with partners, ensuring accuracy in expenses and additional payments. Maintained up-to-date internal data to support smooth workflows and processes.
  • D
    SUPPORT SPECIALIST
    Deel Inc.
    Jan 2022 - Jan 2023 (1 year 1 month)
    Provided first-line customer support via chat and email, handling compliance, contract management, payroll, product inquiries, and account concerns. Maintained a high level of professionalism and deep product knowledge to deliver world class support and optimize workflows. Created customer support documentation and collaborated with the business operations team to improve processes and enhance the customer experience.
  • Cognizant
    Senior Process Executive
    Cognizant
    Sep 2019 - Dec 2020 (1 year 4 months)
  • Sutherland Global Services
    Consultant
    Sutherland Global Services
    Dec 2017 - Aug 2019 (1 year 9 months)
  • 24-7 InTouch
    CS Specialist
    24-7 InTouch
    Jan 2017 - Dec 2017 (1 year)
Education verified_user 0% verified
  • L
    Bachelor of Arts in Photography
    La Salle-College of St. Benilde
    Jan 2014 - Jan 2016 (2 years 1 month)