I
Ipadeola oluwatosin
About
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Oyo State, Nigeria
Résumé
Jobs
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Support Team (Virtual Customer Support Specialist)ALX AfricaFeb 2024 - Mar 2025 (1 year 2 months)• Conducted 800+ outbound calls to onboard and support students, increasing engagement by 40%. • Assisted 300+ students with login issues, dashboard navigation, and program inquiries. • Maintained accurate student records and provided timely reports on engagement metrics. • Collaborated with team members to enhance service delivery and meet organizational goals.- CAdministrator/Project ManagerCGMi Church ReloadedJan 2020 - Jan 2021 (1 year 1 month)• Managed day-to-day administrative tasks such as scheduling appointments, handling correspondence, and maintaining office supplies inventory with 98% success rate. • Maintain 100% office supplies inventory by checking stock levels, anticipating needed supplies, placing and expediting orders. • Processed over 500 incoming and outgoing mails, and phone calls, ensuring timely responses and follow-up actions. • Developed and implemented over 10 project plans, timeliness, and budgets, ensuring alignments with organizational goals and expectations for program • Provided 99% administrative support to various departments, including technical, data entry, filling, and document preparation. • Managed the facility 100%, performed and attended t
- FCustomer Service & Administrative OfficerFarenow Travels LimitedAug 2017 - Jan 2019 (1 year 6 months)• Managed customer inquiries via email, phone, and live chat, ensuring 99% resolution rate. • Trained 10+ new employees and 50+ agents on company processes and customer engagement. • Processed 100+ travel bookings, ensuring a seamless experience for clients. • Maintained 99.9% accuracy in the company's database by updating customer profiles. • Provided weekly reports to executives, leading to improved business strategies and customer satisfaction.
Education
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- Customer service skillsAlisonDec 2024 - Jan 2025 (2 months)
- Emotional Intelligence & CommunicationLinkedIn LearningJul 2024 - Aug 2024 (2 months)
- Remote Work & Virtual AssistanceALX AfricaMay 2024 - Aug 2024 (4 months)
- Customer Service ExcellenceCourseraFeb 2024 - Apr 2024 (3 months)
- FBachelor of scienceFederal University Oye EkitiJan 2019 - Jan 2023 (4 years 1 month)