Simona Ionascu Devops Engineer

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Devops Engineer II

Accurx Ltd

Aug 2021 - May 2023 (1 year 10 months)

Improved the monitoring & observability for the wider engineering community. A few examples for the actions that I proposed and implemented are: routed the product specific alerts to the group that is most entitled to action them encouraged a documentation driven mindset within the team made the documentation easily accessible in the alerts description automated the way we sync our support schedule with the oncall groups implemented a ticketing system for external requests to be able to track the work load and reduce the burden Managed the deployment process for both the infrastructure and the application components using Helm and Azure DevOps implemented branch deployments to facilitate testing new features in an isolated environment stand

Cloud Operations Engineer

BeyondTrust

Nov 2020 - Jul 2021 (9 months)

Handed the maintenance, monitoring and automation of the infrastructure Mainly worked with Azure and litle with AWS Configured an Elasticsearch cluster Migrated the Elasticsearch cluster on the Elastic Cloud (data optimization,testing core functionalities, data migration, maintenance and implementation of new monitoring features) Handled updates, starting with the OS, the software running on the environment (and that includes AWS environments and Azure environments) using the CI/CD (Azure DevOps pipelines) Responsible about monitoring the availability of the systems using Site 24x7, Grafana, Elasticsearch Managed the Azure Active Directory & permissions Coordinated all the CloudOps support processes using Snow & Jira

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Cloud Operations And Support Engineer

Yalos Software Labs

Feb 2020 - Jul 2020 (6 months)

Onboarded new customers Ensured that all production/non-production/POC environments are operational Acted as an escalation point for 1st/2nd/3rd level engineers for cloud related issues Ensured that eficiency and costs are balanced and meeting the customer's requirements and needs, as well as the company's requirements and resources Configured additional services such as SSO authentication through SAML, VPN, MFA, R,SAP, and AI Services Supported the customer when configuring the additional services on his end Developed monitoring and automation bash scripts Managed software/OS updates Manually installed bug fixes Mediated the conversation between the customer and management in order to implement services such as VPNs using Meraki VMX100 Vir

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1 st level Support Engineer

Yalos Software Labs

Apr 2018 - Feb 2019 (11 months)

1st line support for small to medium issues, concerns and questions related to the SaaS product Escalated issues to the corresponding team (Application Support, 2nd level Support,CloudOps) Identified the issue, gathered the related information and solved it where possible Developed documentation for recurrent issues/procedures Ensured that all systems are functional and operational 24/7/365 Developed a training plan and an onboarding process for the new 1st level Support

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Engineers

Simona Ionascu

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