I

Inna Yevsiukova

About

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Porto, Porto District, Portugal
Contact Inna regarding: 
Flexible work

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Livingston Research
    HR Operations Manager
    Livingston Research
    Aug 2023 - Current (2 years 9 months)
    Managed stakeholder relationships with recruiters, hiring managers, and vendors, ensuring seamless communication and coordination—closely aligning with account management. Streamlined onboarding processes to enhance employee experience, mirroring customer onboarding and retention strategies. Resolved operational challenges and optimized workflows, demonstrating strong problem-solving skills essential for customer success management. Experienced in handling ATS (Breezy), HR databases, and contract tools like DocuSign, translating well to CRM and project management systems.
  • Livingston Research
    Customer Relations & Issue Resolution Specialist
    Livingston Research
    Mar 2022 - Aug 2023 (1 year 6 months)
    Managed client and freelancer interactions, ensuring smooth order fulfillment and issue resolution through SMS-Tool and A5 CRM. Proactively addressed concerns related to payments, service quality, and workflow efficiency, improving customer satisfaction and retention. Collaborated with operations, finance, and support teams to optimize processes and enhance the overall user experience. Maintained detailed tracking of client requests to ensure timely follow-up and resolution.
  • Livingston Research
    Customer Support Representative
    Livingston Research
    Nov 2019 - Mar 2022 (2 years 5 months)
    - Interacted with existing customers via text SMS-Tool and A5 (CRM), processing up to 50 unique clients per 8-hour shift, significantly exceeding the team's benchmark of 26 unique clients per shift. - Advised on order procedures and assisted with the web interface, ensuring a seamless customer experience. - Handled complaints and issues effectively, demonstrating strong problem-solving skills. - Cooperated with other teams to reach common goals via the ticketing system, fostering collaboration across departments. - Leveraged customer success management skills by working directly with customers to resolve issues, answer questions, and ensure a positive experience, which is essential for building strong relationships and improving retenti
Education verified_user 0% verified
  • K
    Bachelor Degree
    Kyiv National University of Trade and Economics
    Jan 2013 - Jan 2017 (4 years 1 month)