Injil Khalil

Sales Representative

My Derma Dream

Jan 2026 - Apr 2026 (4 months)

• Generated leads and engaged potential customers through outbound calls and follow-ups.
• Promoted skincare products by explaining benefits and recommending suitable solutions.
• Assessed customer needs and provided personalized product recommendations.
• Built and maintained strong customer relationships to encourage repeat purchases.
• Handled objections effectively and closed sales in a target-driven environment.
• Managed high-volume daily call activity and maintained consistent outreach.
• Tracked customer interactions and updated sales records accurately.
• Coordinated with internal teams for order processing and customer concerns.
• Met and exceeded daily, weekly, and monthly sales targets.

E

Direct Sales Affiliate

Esquire Financial Inc

Sep 2025 - Current (1 year 2 months)

• Generated leads and acquired clients through networking, referrals, and fieldwork
• Delivered sales presentations and promoted financing products to SMEs.
• Assessed client needs and recommended suitable loan solutions.
• Built and maintained strong client relationships for retention.
• Assisted clients with loan applications and document submission.
• Coordinated with internal teams for efficient application processing.
• Promoted services through online channels, events, and outreach.
• Managed sales pipeline and consistently met targets.
• Provided after-sales support and client follow-ups.

A

Bookkeeping VA

ACE online academy

Mar 2025 - Sep 2025 (7 months)

• Processed 120-200 weekly txns w/ 99% accuracy.
• Reconciled 25-40 mo. stmts; cleared variances fast.
• Prepared mo./qtrly reports; cut TAT by 20%.
• Ran payroll for 15-50 staff; 100% on-time.
• Reduced AR by 18% via follow-ups.
• Assisted tax prep; maintained clean records.
• Streamlined workflows; +15% efficiency.
• Ensured compliance & data confidentiality.

C

Customer Service Representative

Jan 2024 - Jan 2025 (1 year 1 month)

• Managed 55-75 customer inquiries per day across phone and email channels.
• Achieved a 97% customer satisfaction score while maintaining 98% quality assurance compliance.
• Resolved 90% of billing and account concerns within the first two interactions.
• Improved average handling time by 15% while maintaining service accuracy.
• Processed 35-50 account adjustments per shift with 98% data accuracy.
• Consistently met 105% of monthly performance targets over a 10-month period.

Customer Service Associate

Hinduja Global Solutions

Jan 2018 - Jan 2019 (1 year 1 month)

• Handled 80–100 inbound calls daily for a healthcare account, maintaining a 96% customer satisfaction score.
• Verified insurance eligibility and benefits for 60+ patients per shift with 99% accuracy.
• Resolved 85% of billing and claims inquiries on first contact, reducing escalations by 30%.
• Processed 40-55 prior authorizations and referrals weekly in compliance with HIPAA guidelines.
• Updated patient records and coordinated with providers, improving case resolution time by 25%.
• Met 102% of monthly performance metrics for quality, attendance, and average handle time.

About

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Timeline

Résumé

Injil Khalil

About

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Behavioral traits