Injil Khalil

Sales Representative

My Derma Dream

Jan 2026 - Apr 2026 (4 months)

• Generated leads and engaged potential customers through outbound calls and follow-ups. • Promoted skincare products by explaining benefits and recommending suitable solutions. • Assessed customer needs and provided personalized product recommendations. • Built and maintained strong customer relationships to encourage repeat purchases. • Handled objections effectively and closed sales in a target-driven environment. • Managed high-volume daily call activity and maintained consistent outreach. • Tracked customer interactions and updated sales records accurately. • Coordinated with internal teams for order processing and customer concerns. • Met and exceeded daily, weekly, and monthly sales targets. • Provided after-sales support, including

E

Direct Sales Affiliate

Esquire Financial Inc

Sep 2025 - Current (11 months)

• Generated leads and acquired clients through networking, referrals, and fieldwork • Delivered sales presentations and promoted financing products to SMEs. • Assessed client needs and recommended suitable loan solutions. • Built and maintained strong client relationships for retention. • Assisted clients with loan applications and document submission. • Coordinated with internal teams for efficient application processing. • Promoted services through online channels, events, and outreach. • Managed sales pipeline and consistently met targets. • Provided after-sales support and client follow-ups.

A

Bookkeeping VA

ACE online academy

Mar 2025 - Sep 2025 (7 months)

• Processed 120-200 weekly txns w/ 99% accuracy. • Reconciled 25-40 mo. stmts; cleared variances fast. • Prepared mo./qtrly reports; cut TAT by 20%. • Ran payroll for 15-50 staff; 100% on-time. • Reduced AR by 18% via follow-ups. • Assisted tax prep; maintained clean records. • Streamlined workflows; +15% efficiency. • Ensured compliance & data confidentiality.

C

Customer Service Representative

Jan 2024 - Jan 2025 (1 year 1 month)

• Managed 55-75 customer inquiries per day across phone and email channels. • Achieved a 97% customer satisfaction score while maintaining 98% quality assurance compliance. • Resolved 90% of billing and account concerns within the first two interactions. • Improved average handling time by 15% while maintaining service accuracy. • Processed 35-50 account adjustments per shift with 98% data accuracy. • Consistently met 105% of monthly performance targets over a 10-month period.

Customer Service Associate

Hinduja Global Solutions

Jan 2018 - Jan 2019 (1 year 1 month)

• Handled 80–100 inbound calls daily for a healthcare account, maintaining a 96% customer satisfaction score. • Verified insurance eligibility and benefits for 60+ patients per shift with 99% accuracy. • Resolved 85% of billing and claims inquiries on first contact, reducing escalations by 30%. • Processed 40-55 prior authorizations and referrals weekly in compliance with HIPAA guidelines. • Updated patient records and coordinated with providers, improving case resolution time by 25%. • Met 102% of monthly performance metrics for quality, attendance, and average handle time.

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