Industrial Engineer with +9 years of experience driving business growth, account management (KAM), and technical-operational excellence across B2B and B2C sectors. Proven track record in optimizing post-sales processes, reducing resolution times (TAT), and managing high-value corporate accounts (national retail & health sector).
Expertise includes cross-functional team leadership, Lean methodology implementation, data analysis, and technical customer support. Proficient in leveraging CRM platforms, digital tools, and data-driven strategies to increase customer retention, boost sales conversion rates, and resolve complex technical issues.
Native Spanish speaker with Intermediate Professional English (B1), actively seeking remote opportunities in Operations Management, Technical Support, or B2B Account Management
