Luis Gabriel Pichardo Bonilla

Luis Gabriel Pichardo Bonilla

About

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Customer servicié chat
Puerto Plata, Dominican Republic

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work
Job

Résumé

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  • L
    Interpreter
    Language Line Solutions
    Aug 2024 - Apr 2025 (9 months)
    During my time as an oral interpreter, I provided real-time interpretation services in both English and Spanish across a variety of settings, including medical appointments, legal consultations, and customer service interactions. One of the most impactful experiences was working in healthcare environments, where I facilitated communication between doctors and patients during critical moments such as diagnoses, treatment explanations, and follow-up care instructions. This required not only precise language skills, but also empathy, cultural sensitivity, and the ability to remain composed in emotionally charged situations. Additionally, I utilized troubleshooting skills to assist both clients and customers in understanding each other and reso
  • A
    Customer Service Representative
    Axion (UnitedHealthcare)
    May 2024 - Aug 2024 (4 months)
    • Assisted seniors with medication refills and prescription verification.
    • Confirmed insurance eligibility and program requirements.
    • Handled inquiries about delivery and refill timelines.
    • Provided empathetic and patient-focused support while also utilizing skills in rental services to enhance customer interactions. This included processing rental agreements and assisting customers with contracts and documentation, which improved my attention to detail and customer service approach. Additionally, I coordinated scheduling and reservations, ensuring availability and timely bookings, which further developed my organizational skills and ability to manage multiple tasks effectively.
  • McGraw Hill
    Customer Service Representative
    McGraw Hill
    May 2023 - Aug 2023 (4 months)
    • Provided technical support for digital learning platforms.
    • Assisted educators and students with access and usability issues.
    • Guided users through troubleshooting steps and system navigation.
    • Reported recurring technical issues to internal teams for resolution.
    • Utilized database management skills while working with the McGraw-Hill books database to enhance user support efficiency.
    • Employed verbal communication skills effectively during phone calls to schedule appointments, ensuring clear and concise interactions with users.
    • Maintained confidentiality of user information throughout all support processes, fostering trust and security.
    • Demonstrated schedule planning abilities by o
  • Cox Communications
    Customer Service Representative
    Cox Communications
    Feb 2022 - May 2022 (4 months)
    • Retained existing customers by offering personalized solutions.
    • Resolved billing, technical, and service-related concerns.
    • Promoted and offered upgrades for internet and TV packages.
    • Maintained accurate records of customer interactions, while also enhancing the guest experience by processing rental agreements and assisting customers with contracts, documentation, and payments. Additionally, coordinated scheduling and reservations, ensuring availability and efficient bookings and returns. Utilized rental systems and software to manage inventory and reservations through digital platforms, further improving customer satisfaction and service efficiency.
  • Fanatics
    Customer Service Representative
    Fanatics
    Oct 2021 - Feb 2023 (1 year 5 months)
    • Handled customer claims and resolved order-related issues.
    • Processed refunds and exchanges for sports merchandise.
    • Assisted customers with order tracking and status updates.
    • Ensured customer satisfaction through email, chat, and phone support, while also focusing on guest experience by addressing questions, concerns, or special needs. This approach ensured that services and products met or exceeded guest expectations, representing the brand with professionalism and empathy.
  • Teleperformance Spain
    Customer service
    Teleperformance Spain
    Sep 2021 - Aug 2023 (2 years)
  • L
    IT Assistant
    Lifestyle Holidays Vacation Club, Puerto Plata
    Nov 2013 - Jul 2014 (9 months)
    • Provided IT support and maintained hardware, software, and network systems, ensuring smooth daily operations.
    • Resolved technical issues efficiently, assisting both staff and guests to enhance their experience with IT systems.
    • Assisted with tech implementations and system upgrades, contributing to the overall functionality of the resort's IT infrastructure.
    • Performed regular updates, backups, and security checks, while also managing hardware such as computers, printers, routers, and POS systems across the property.
    • Supported the resort’s Wi-Fi network, addressing guest connectivity issues and ensuring stable internet access throughout all facilities, which significantly improved guest experience and sati