Aisling Douglas

Aisling Douglas  new_releases

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Operations Leader
ON, Canada
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Résumé

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  • Functionize
    Director of Business Operations public Remote experience
    Functionize
    Jan 2026 - May 2026 (5 months)
    Prototyped and deployed AI-assisted automation workflows
    (Claude-based) for synthesis, communication, and artifact generation across the CX team — then built a lightweight enablement program so team members could extend and build their own.
    - Rebuilt the CX operating model post-RIF — authored role definitions, a CX Handbook, and end-to-end playbooks covering demos, Sales-to-CX handoffs, and core presentations.
    - Replaced anecdotal product-health tracking with a structured model incorporating health scores, product usage signals, and historical data; overhauled the CS platform into an active operational tool.
  • Functionize
    Director of Engineering Operations & QA public Remote experience
    Functionize
    Feb 2025 - Jan 2026 (1 year)
    - Partnered with the VP of Engineering & Product as Chief of Staff — owned roadmap alignment, strategic initiative tracking, and operating cadence across Engineering, Product, QA, and Data Science.
    - Built operational systems from scratch for an inherited Data Science team operating without delivery infrastructure or agile practices — introduced planning cadences, tooling, and delivery standards; shipped twohigh-impact model updates to the core product.
    - Led a QA organizational redesign — assessed structure against delivery benchmarks, built the case for change, managed the restructuring; outcome was faster delivery cycles and a higher-performing team.
    - Evaluated the team's tooling ecosystem — identified redundancies, ran v
  • V
    People Operations Lead (Head of People)
    Volta Labs
    Dec 2023 - Feb 2025 (1 year 3 months)
    - Built the People Operations function during compounding instability — 65%+ annualized attrition, declining Glassdoor scores, near-complete senior-leadership turnover. Diagnosed root causes systematically; implemented standardized hiring, an engagement survey, and a quarterly pulse cadence.
    Result: 20% QoQ attrition reduction,+8 eNPS.
    - Hired and onboarded 27 employees including a full new leadership team
    - Launched the company's first weekly Leadership Forum on behalf of the CEO to establish cross-functional alignment.
  • Shogun
    Chief of Staff to the CTO public Remote experience
    Shogun
    Jan 2023 - Oct 2023 (10 months)
    - Owned roadmap communication for the product organization
    — rebuilt the roadmap socialization processend-to-end, designing a cross-functional framework that established a single source of truth for product directionand secured executive and stakeholder alignment.
    - Co-developed the company's inaugural AI strategy in partnership with the CTO, Engineering, and Product —established the directional framework for AI utilization at the inception of mainstream adoption.
    - Directed a complex product sunset across 30+ customers — negotiated competitor handoff agreements,coordinated legal counsel, and managed a five-month customer transition with no material churn impact.
  • Shogun
    R&D Operations Manager / Program Manager public Remote experience
    Shogun
    Jan 2022 - Jan 2023 (1 year 1 month)
    - Designed and stood up the company's fi rst cross-functional operating model, uniting GTM andProduct/Engineering from initiative inception — drove a 5% lift in trial rates and established the blueprint for all major initiative planning going forward.
    - Built the company's first growth engineering team with A/B testing and feature-flag experimentation infrastructure; what began as a scoped initiative became a permanent function.
    - Instituted a bi-weekly senior-leadership operating sync to rebuild cross-functional communication; partnered with the VP of Engineering post-RIF to stabilize engineering culture — departmental eNPS improved in subsequent quarters.
  • Shogun
    Technical Project Manager — Page Builder public Remote experience
    Shogun
    Jul 2021 - Jan 2022 (7 months)
    Restarted a stalled 20,000+ user product after a 6-month development pause — transitioned the team fromKanban to Agile Scrum and migrated to Jira-managed releases, restoring delivery predictability.
  • S
    Sessional Instructor
    St. Clair College of Applied Arts & Technology
    Sep 2015 - Jul 2022 (6 years 11 months)
    • Curriculum development and instruction: Agile Project Management (online delivery)
    • Course development and instruction: Web Usability
    • Course outline edits and instruction: Business Information Systems
    • Course instruction: Working With Graphics
  • Alteris Group LLC
    Digital Project Manager
    Alteris Group LLC
    Nov 2014 - Apr 2020 (5 years 6 months)
    UI/UX Designer → UX Lead → Technical Project Manager
  • Hackforge
    Program Facilitator, Computer Girls
    Hackforge
    Aug 2014 - Jul 2015 (1 year)
    • Curriculum development and maintenance
    • Instructor for both computer basics classes and coding based classes
    • Creating and maintaining code bases
  • AlphaKOR Group
    Creative Media Specialist
    AlphaKOR Group
    Aug 2014 - Nov 2014 (4 months)
    • Web design
    • Application user interface (UI) design
    • Social media management
    • Search engine optimization
    • Search engine marketing (AdWords)
    • Copywriting
    • Copy editing
    • WordPress theme customization (PHP, CSS, HTML)
  • S
    Student Mentor
    St. Clair College of Applied Arts & Technology
    Sep 2013 - Jul 2014 (11 months)
    • Provide first year web development students with academic and social support
    • Tutoring
    • Designed workshop and event posters for the mentoring department for two campuses
    • Designed mailers for the mentoring department. Delivered to over 3000 student
  • B
    Online Party Host, Marketing Team (Remote)
    Beauty Collection
    • Host online social media parties with various beauty brands online
    • Trusted with client/brand communication
    • Blogging: Product reviews, tutorials and tips
  • O
    Web Project Manager
    Optimize It. Designs
    • Responsible for the progress of all active web projects.
    • Managed a team of 4 designers,
    • Coordinated collaboration with graphic design team
    • Implemented a time and project management system, which was put in place for entire company.
  • F
    FREELANCE, Web & Graphic Designer
    • Adobe Photoshop - posters, business cards, flyers, wireframes, mockups
    • HTML5 & CSS3
    • Facebook Page customization - profile photos, cover photos, custom tabs.
    • 2012 onward - JavaScript, jQuery, AJAX, and PHP
    • Usability surveying
    • WordPress set-up and installation
    • WordPress theme customization (PHP, CSS, JavaScript)
Education verified_user 0% verified
  • S
    Internet Applications & Web Development
    St. Clair College of Applied Arts & Technology
    Sep 2012 - Jul 2014 (1 year 11 months)