Indra Hadi
About
Detail
Indonesia
Contact Indra regarding:
work
Full-time jobs
Starting at
USD10/hour
Flexible work
Starting at
USD10/hour
Résumé
Jobs
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- 8IT Support Specialist (Remote)85 WarehouseJan 2023 - Sep 2024 (1 year 9 months)IT Support Specialist & ERP Implementation Consultant 85 Warehouse, Remote | Jan 2023 - Sep 2024 1. ERP Implementation & Configuration, Implemented & configured Odoo & ERPNext modules for Inventory, Purchasing, POS & Warehouse Management, mapping technical solutions directly to client business processes. 2. Data Integrity & Migration, Managed critical data migration activities, including master data validation and transactional preparation using advanced Excel functions (VLOOKUP/Pivot Tables) to ensure zero data loss during legacy to ERP transitions. 3. Technical Documentation & Training, Authored comprehensive Business Requirement Documents (BRDs), Standard Operating Procedures (SOPs), and user manuals using Microsoft Word. Delivered hands
AI CONTENT REVIEWER & TECHNICAL CONSULTANTTELUS InternationalOct 2019 - Feb 2023 (3 years 5 months)• Reviewed and classified AI-generated and user-generated content across moderation platforms. • Handled escalations and backend technical support for moderation dashboards. • Provided structured feedback on content labeling tools and workflows. • Supported AI training data preparation including content review and tagging.- BCONTENT & SUPPORT SPECIALISTBABE DIGITAL APPSJun 2017 - Mar 2019 (1 year 10 months)• Provided L1 support to editorial and content publishing teams. • Resolved issues related to CMS platforms, browser compatibility, and user access. • Trained team members on internal publishing systems and deployment tools. • Liaised with backend engineers to report content system bugs and coordinate fixes. • Documented user guides for internal troubleshooting and usage reference.
- TACCOUNT EXECUTIVE (WITH TECHNICAL SUPPORT ROLE)TOTOLINK|Jul 2016 - Mar 2017 (9 months)• Provided L1 support for wireless/router setup and troubleshooting via email, phone, and remote desk. • Delivered remote device configuration and guided clients through connectivity setups. • Managed product documentation, firmware update support, and user FAQs. • Supported product training sessions for client onboarding. • Collaborated with engineering team for issue escalation and testing
- TECHNICAL SUPPORT OFFICERTP-LinkJun 2013 - Jun 2016 (3 years 1 month)• Reviewed and classified AI-generated and user-generated content across moderation platforms. • Delivered first-line technical support to customers using routers, repeaters, and switches. • Handled common L1 tasks including IP configuration, DHCP settings, firmware recovery, and login issues. • Logged cases using internal CRM system and ensured resolution within SLA timeframes. • Assisted with trade shows and demos, representing TP-LINK support capabilities. • Provided feedback to R&D based on recurring user pain points and inquiries.
Education
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- OOmada Certified Network AdministratorOCNA WirelessJan 2025Demonstrates proficiency in wireless networking fundamentals, including configuration, troubleshooting, and optimization of wireless systems. Covers RF principles, Wi-Fi standards, security protocols, and performance analysis to ensure reliable and efficient wireless connectivity.
- LELECTRICAL ENGINEERINGLANGLANGBUANA UNIVERSITY|Sep 2015 - Dec 2021 (6 years 4 months)Focused on electrical systems, electronics, and control engineering. Developed strong analytical and problem-solving skills through coursework and projects in circuit design, power systems, automation, and communication technologies.
Projects (professional or personal)
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- De-commerce websiteDelapanlima Warehouse IndonesiaNov 2015 - Nov 2021 (6 years 1 month)Designed and developed a fully functional e-commerce platform with integrated product catalog, shopping cart, and secure payment system. Focused on user experience, responsive design, and backend efficiency to support scalable online operations.