Indiana Guzmán Mata Analista de datos, servicio al cliente

Analista de datos

Amazon

May 2019 - Aug 2023 (4 years 4 months)

• Trainer for new people on how to program Alexa. • In charge of making coaching and help people to achieve metrics. • Maintain metrics and reports related to the process. • Supervisor backup, being the point of contact for any urgency or assistance that the team needed. • Transcriptions of all data, make classification of data and make the final decision on how to program all steps in one. • Make functional annotations, process of receiving all the complete data to program the device, analyze it and make the final classification to make it more intelligent.

Transaction Processing Associate

Accenture

Jun 2018 - Dec 2018 (7 months)

• Responsible of being a content moderator, making filters of data of some social media in order to make proper content for people. • Provide with errors and solutions for every system. • Receive customers applications for new subscriptions with the company. • Creating pricing for databases and upload the file for accounting department. • Keep managers and teammates updated with the work volume and metrics for the day. • Received some specific cases when customers escalated for some reason. Search the flaw and give a feedback and resolution back.

Unemployment Information Specialist

Equifax

Jan 2018 - Jun 2018 (6 months)

• Responsible for analyzing unemployment requests of people who ask for government financial aid because they were unfairly dismissed of their jobs. • Reviewing of the documents and see if they qualified and based on the requirements give the approval and proceed with the request. • Received escalations from engineers, customers or other departments and give resolutions. • Receive customer calls and provide support depends on their needs. • Create a file with part information such as price, availability, and pricing. • Give support to LATAM.

Operational Support Analyst

Dxctechnology

Oct 2017 - Jan 2018 (4 months)

• Experience with parts ordering: Received cases with information on what parts were needed depends on customer's needs. • Able to find minimum errors and giving best ways to make processes easier. • Experience with dispatch area, Phase I, II: Dispatching cases to engineers. • Trainer: Trainer to new hires. • Recruiter backup: Help recruiters to interview new candidates. • Experience with financial accounts: Banking and payments. • Entry new customer data to systems: Received new applications, review background and creating new accounts for new customers. • Payments: Process customer payments. • Backup for Brazil area.

Indiana Guzmán Mata

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Indiana Guzmán Mata

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