Mohammad Imran Customer service, Business development,telecaller,Operations

Case Coordinator

My visa source

Apr 2025 - Current (1 year 4 months)

• Manage end-to-end coordination of client cases for international visa and immigration processes. • Act as the primary point of contact for clients, providing guidance on documentation requirements, application procedures, and timelines. • Ensure accuracy and completeness of case files while adhering to immigration regulations and compliance standards. • Maintain regular communication with clients to provide status updates, address inquiries, and resolve concerns promptly. • Collaborate closely with immigration consultants and legal teams to facilitate smooth and timely case progression. • Utilize CRM tools to track case milestones, manage deadlines, and maintain detailed records.

A

Independent Travel Manager (Freelance)

Asaptickets.com

Jul 2023 - Mar 2025 (1 year 9 months)

• Sold airline tickets and hotel bookings to clients in the US and Canada. • Handled full-cycle customer interaction from booking to post-sale support. • Assisted clients in resolving travel-related concerns and improved customer satisfaction.

S

Business Development Executive (Freelance)

Succeedum Online Classes

Jul 2023 - Mar 2025 (1 year 9 months)

• Promoted and sold online classes from class K1 to K12 to students based in the UK. • Conducted sales consultations with parents to understand student needs. • Contributed to enrollment targets through remote lead management and follow-ups.

A

Consultant Inside Sales Specialist

Alpha Digital Health Pvt Ltd. (Mojocare)

Jun 2022 - Jun 2023 (1 year 1 month)

• Led daily operations for a team of five including reporting, talk time tracking, and data distribution. • Conducted B2B sales by connecting with doctors to promote and sell medicines. • Onboarded doctors for teleconsultation campaigns and set up four offline clinics in Delhi NCR. • Handled end-to-end clinic operations, appointment scheduling, doctor-patient coordination, and medicine supply chain.

B

Business Development Associate

BYJU’S – The Learning App

Dec 2019 - Dec 2021 (2 years 1 month)

• Managed the complete sales cycle including lead generation, need analysis, and deal closure. • Conducted area mapping and client engagement based on behavior analytics from the app. • Handled client relationships, grievances, and retention. • Achieved and exceeded monthly revenue targets through strategic selling and team collaboration.

K

Account Manager

Kickstartjobs.in

Oct 2017 - Nov 2019 (2 years 2 months)

• Managed high-value clients and expanded the client base through upselling. • Led a team of recruiters, ensuring timely delivery of qualified candidates. • Conducted interviews, shortlisted candidates, and maintained communication pipelines. • Oversaw daily team performance and achieved target metrics.

F

Senior Executive – Operations

Foodpanda.in

Dec 2014 - Sep 2017 (2 years 10 months)

• Verified and onboarded vendors maintained their backend profiles. • Used tools like Salesforce and Zendesk for client servicing and issue resolution. • Mapped delivery zones and monitored compliance to reduce service failures. • Promoted upselling slots to improve vendor visibility.

Mohammad Imran

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