Imrankha Akbarbhai Malek
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Gujarat, India
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- NSr. Manager – Sales & DeliveryNexxoraaDec 2024 - Current (1 year 5 months)• Acted as the primary client liaison for global accounts across India and the US, driving MSP-aligned talent delivery in IT, healthcare, pharma, and BPO sectors. • Led end-to-end recruitment operations, ensuring SLA compliance through VMS platforms, while aligning with client expectations across time zones. • Delivered data-driven insights, dashboards, and strategic hiring plans to stakeholders, while managing cross functional onboarding and compliance processes. • Built and mentored high-performing teams, supported SOW hiring, RFPs, and strengthened vendor diversity and operational scalability.
Team Lead – Talent AcquisitionPride GlobalFeb 2024 - Sep 2024 (8 months)• Led end-to-end recruitment and mentored a team of 4 recruiters, driving performance through structured workflows and daily coaching. • Managed hiring across clinical and allied healthcare roles including RNs, CNAs, MAs, Sonographers, and Radiographers. • Streamlined sourcing, candidate communication, and job postings via job boards, social media, and internal tools to enhance turnaround times. • Monitored KPIs and team targets, ensuring consistent delivery and alignment with organizational hiring goals.- Client Services Manager | Recruitment ManagerAsk ConsultingOct 2021 - Jul 2023 (1 year 10 months)• Led full-cycle recruitment across technical and non-technical roles, including Java, .NET, QA, Big Data, and Pharma verticals. • Managed a team of 8 recruiters, driving performance through goal setting, coaching, and scalable process improvements. • Oversaw job postings, candidate communication, and ATS/VMS engagement, ensuring smooth hiring and onboarding experiences. • Consistently met hiring goals by aligning team strengths with open requisitions and delivering high-quality talent within tight timelines.
- Team LeadLanceSoftJan 2021 - Oct 2021 (10 months)• Led and coached a team of 8 recruiters across all levels, driving performance and ensuring timely, high-quality delivery across IT and healthcare roles like RNs, LPNs, CNAs, and Sonographers. • Provided hands-on support in requisition assignment, critical closures, and live-call coaching to boost recruiter confidence and accuracy. • Collaborated directly with clients to align on hiring needs, manage VMS submissions, and deliver compliant, complete candidate packages. • Trained the team on JD analysis, sourcing strategies, and offer management, while maintaining delivery standards and client satisfaction.
- RRecruitment LeadRang TechnologiesJan 2020 - Dec 2020 (1 year)• Led a team of 4 IT Recruiters (freshers to 2+ years) while also managing individual recruitment targets across IT, Non-IT, Healthcare, and Pharma domains. • Oversaw 2nd-level activities including interview prep, feedback handling, rate negotiation, and offer closures, ensuring timely and quality delivery. • Handled account management responsibilities, directly engaging with client coordinators, managing VMS submissions, and participating in supplier/spotlight calls. • Monitored team KRAs, performance, attendance, and commissions, conducting regular 1:1s to track progress, set goals, and support professional growth.
- Delivery LeadCollaberaOct 2013 - Dec 2019 (6 years 3 months)• Led and mentored a team of 5–8 recruiters handling Full Desk Recruitment, from sourcing to offer closure. • Translated client requirements into actionable sourcing strategies, ensuring on-time, high-quality talent delivery. • Oversaw KRA tracking, performance reviews, target achievement, and commission management. • Provided 2nd-level support for interview prep, feedback handling, rate/salary negotiation, and offer finalization. • Conducted regular 1:1 meetings to track progress, address challenges, and align with individual career goals. • Managed position allocation, performance monitoring, and attendance tracking for delivery consistency. • Strong in sourcing, screening, candidate validation, and reference checks, using job boar
- EMerchant Support SpecialistEncircle Exports India Pvt Ltd.Aug 2012 - Sep 2013 (1 year 2 months)• Handled end-to-end check processing and funds verification by liaising with U.S. banks, while providing merchant support through calls and emails to resolve payment issues. • Managed consumer payment reporting, FileZilla uploads, and generated performance dashboards for customer service operations.
- ATeam LeadAditya Birla Minacs WorldwideNov 2008 - Apr 2012 (3 years 6 months)• Started in Idea's Postpaid Corporate Support and quickly promoted to Team Leader, leading 18 associates while driving service quality, adherence, and productivity. • Provided coaching, performance tracking, and AHT management, ensuring high customer satisfaction through consistent process excellence.
Education
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- Bachelor of CommerceKalinga UniversityJul 2014 - Jun 2017 (3 years)