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Imogen Morgan

About

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Customer Success Leader | Building and Scaling CS Teams at SaaS Startups
Southwark, United Kingdom
Contact Imogen regarding: 
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Full-time jobs
Starting at GBP90k/year ~USD119k/year

Timeline

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Résumé

Jobs verified_user 0% verified
  • Women of Customer Success
    City Insider
    Women of Customer Success
    Mar 2025 - Current (1 year 8 months)
    Women of Customer Success is a global community for the best and brightest women in post-sales roles and leadership, predominantly in the tech industry. We connect, educate, and empower women to thrive in their careers and shape the future of our industries. In this role, I’ll be responsible for finding and securing the best event spaces for our panels, networking events, and happy hours—ensuring our community has the perfect venues to connect, grow, and thrive. From identifying top locations and building relationships with venue partners to collaborating with local businesses for exclusive perks, I’ll be working to make sure our events are truly special. If you know of any great spaces in London that would be perfect for our events, or if
  • Fyld
    Enterprise Customer Success Manager
    Fyld
    Sep 2023 - Current (3 years 2 months)
    • UK Operations Management: Oversee the management of all UK water sector customers, with responsibility for approximately £1.3 million in Annual Recurring Revenue (ARR). • Customer Onboarding and Engagement: Lead comprehensive onboarding initiatives, including both virtual and in-person sessions. Deliver value workshops, training sessions, and Executive Business Reviews (EBRs) to ensure strong customer engagement. • Process Optimisation: Collaborate with Product Operations to design and implement scalable processes and workflows for change requests, enhancing operational efficiency. • Value and ROI Modelling: Work closely with Sales and Value Consultant teams to develop value models and ROI frameworks, demonstrating measurable customer out
  • Allbound
    Customer Success Team Lead
    Allbound
    Oct 2022 - Jul 2023 (10 months)
    • Client Collaboration: Partner with clients to identify challenges and deliver solutions, creating successful and engaging partner portals. • Customer Lifecycle Management: Manage the entire customer lifecycle, from onboarding to renewal, driving the future of channel success with Allbound’s partner-centric technology. • Team Leadership: Lead a team of five Customer Success Managers and two Customer Success Specialists, fostering growth and collaboration. • Performance Reporting: Provide regular performance reports and key metrics to the Senior Leadership Team, ensuring alignment with business goals. • Client Engagement: Conduct regular meetings with clients to review product usage, deliver data-driven insights, and share best practices, m
  • Allbound
    Customer Success Manager
    Allbound
    Oct 2021 - Sep 2022 (1 year)
    Allbound's Partner Relationship Management (PRM) tool allows you to automate partner training, content distribution, co-brand, and gain visibility into what's working all while integrating with your favourite tools. It simplifies and accelerates a business’s ability to onboard, train, measure, and grow indirect sales partners. Allbound's innovative software enables collaboration among channel vendors and their partners to improve the performance of their indirect sales channels by automating the delivery of marketing content, sales tools and training at each stage of the pipeline.
  • Voyage Control
    Head of Customer Success
    Voyage Control
    Mar 2020 - Sep 2021 (1 year 7 months)
    • Global Implementation and Support: Led the global implementation of customer solutions, providing training and ongoing support across diverse industries. • Client Relationship Management: Built and maintained strong client relationships across multiple time zones, creating ‘Voyage Control Champions’ to drive advocacy, retain clients, and ensure high satisfaction with the product. • Team Leadership and Development: Managed a team of Customer Success Managers, implementing best practices and delivering continuous training and support to ensure team excellence. • Cross-Functional Collaboration: Collaborated closely with product, engineering, and senior management to align the product roadmap with client feedback and needs, supporting the glo
  • Voyage Control
    Senior Customer Success Manager
    Voyage Control
    Nov 2016 - Mar 2020 (3 years 5 months)
    Voyage Control is a cutting-edge 'Air Traffic Control' for inbound logistics management. A powerful and easy-to-use software platform enables ground transport hubs to proactively manage their traffic; thereby streamlining processes, enhancing security, reducing congestion, improving driver experience, and benefitting the environment.
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    Strategic Business Development Executive
    Almach Energy
    Jul 2016 - Nov 2016 (5 months)
    • Strategic Growth Initiatives: Collaborated with the Managing Director to develop and implement strategies for scaling Almach Energy Ltd. • Client Relationship Management: Built and nurtured strong relationships with existing clients and forged new partnerships to drive business growth. • Marketing Alignment: Worked closely with the Marketing team to ensure strategies were aligned, enhancing client engagement and brand visibility. • Client Consultation: Regularly participated in client meetings to assess their needs and deliver customised energy solutions. • Business Development Involvement: Contributed significantly across multiple business areas, playing a key role in the company’s overall success. • Project Leadership: Led and supported
Education verified_user 0% verified
  • The University of Manchester
    BA (Hons) Geography, Geography
    The University of Manchester
    Jan 2014 - Dec 2018 (5 years)
    Thesis title - After the attack: Perceptions of security in the events industry after the Manchester Arena bombing Modules included; Globalisation, Sustainability, Water Resources, Development and Environmental Pollution, Economic Geography, Creative Geography, Skills For Geographers (developing research skills), ArcGIS In addition to the Geography modules that I studied, I opted to try modules outside of my school. These were Marketing, led by the Alliance Manchester Business School and Innovation for a Sustainable Society led by Manchester Business School/University College for Interdisciplinary Learning. I was a peer mentor within the Geography Peer Mentoring Scheme, helping to support first-year students with their move from sixth for
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    A Levels, Social Sciences
    Llanidloes Sixth Form
    Jan 2012 - Dec 2014 (3 years)
    AAB Grades including Welsh Baccalaureate, Travel and Tourism and Geography
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    GCSEs
    Llanidloes High School Ysgol Uwchradd Llanidloes
    Jan 2007 - Dec 2014 (8 years)
    14 GCSE's A● - B, including A's in Maths and English
Projects (professional or personal) verified_user 0% verified
    Awards verified_user 0% verified
    • D
      Bronze D of E Award
      Duke of Edinburghs Award
      I completed this award through Llanidloes Youth Forum. In order to complete this award I had to volunteer for a minimum of 30 hours and then undertake two expeditions navigating the surrounding areas for two days being completely self-sufficient.