Ilie Madalin

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Customer Service Specialist

ARRISE

Mar 2024 - Current (2 years 6 months)

Maintaining an effective professional relationship with partner operators by monitoring the communication between our game presenters and players and providing assistance to players and operators in a preventive and reactive manner. The role collaborates and provides support for tour managers for the supervision, organization, and coordination of game operations in the studio, replacing their activity in case of their absence.
Back Office Trainee

Schneider Electric

Feb 2023 - Mar 2024 (1 year 2 months)

Responsible for administrative tasks related to the customer support activity (back office) through tasks such as: • logistics support; • escalations;
A

Human Resources Referent

Autonet Import

Sep 2022 - Nov 2022 (3 months)

Responsible for recruiting people for warehouses in Bucharest and other regions and being actively involved in recruitment and managing the hiring process.
Customer Advisor

eMAG

Mar 2021 - Aug 2022 (1 year 6 months)

Handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues their customers experience.
T

Call Center Agent

Telekom

Aug 2020 - Oct 2020 (3 months)

I ensured communication with clients through all available means of communication (incoming calls, outgoing calls, written correspondence - e-mail), according to the procedures in force, treating all requests with professionalism, identifying the needs of clients; I provided support (first level) regarding the aspects related to the retention of existing customers and contract renewals.
Customer Support

CGS

Jun 2019 - Sep 2019 (4 months)

The main responsibility consisted in taking calls for a telephone company in America and solving requests from customers.

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