I

Ileana Mairena Morales

About

Detail

Managua, Nicaragua

Timeline

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Job
school
Education

Résumé

Jobs verified_user 0% verified
  • S
    Legal Assistant
    Shankar and Associates, PC.
    Apr 2025 - Feb 2026 (11 months)
    • Managed immigration casework using Clio and Microsoft applications.
    • Coordinated client communications and attorney consultations via RingCentral.
    • Prepared immigration forms, including I-130, I-485, and I-765.
    • Collected supporting documents and evidence from clients.
    • Drafted cover letters and USCIS correspondence.
    • Uploaded and organized case files in Clio.
    • Scheduled follow-ups and consultations to ensure timely case management.
  • T
    Intake Case Manager
    THE WARD LAW GROUP
    Feb 2024 - Apr 2025 (1 year 3 months)
    • Utilized Litify and Microsoft applications to manage client and case information efficiently.
    • Coordinated phone calls through Webex to ensure smooth communication with clients and colleagues.
    • Requested police reports and medical records to support cases.
    • Scheduled medical treatments and attorney consultations.
    • Documented all case-related information in CRM/case management software.
    • Maintained organized records and supported workflow optimization.
  • K
    Paralegal Assistant
    Krause & Kinsman
    Jan 2023 - Jan 2024 (1 year 1 month)
    • Assist attorneys in preparing legal documents, including briefs, pleadings, and contracts.
    • Conduct legal research to support case strategies and attorney decision-making.
    • Manage and organize case files, ensuring all documents are filed accurately and timely.
    • Coordinate and schedule meetings, depositions, and court appearances for attorneys.
    • Communicate with clients to gather information, provide updates, and clarify legal processes.
  • Lipton LegalGroup, APC
    Intake Specialist
    Lipton LegalGroup, APC
    Jan 2021 - Jan 2023 (2 years 1 month)
    • Conduct initial client interviews to gather essential information and assess case viability.
    • Enter and manage client data in CRM systems, ensuring accurate and up-to-date records.
    • Serve as the first point of contact for potential clients, providing information about legal services.
    • Evaluate and prioritize incoming cases based on urgency and legal criteria.
    • Coordinate with attorneys to determine case assignments and ensure prompt follow-up.
    • Prepare and process intake documentation, including consent forms and initial contracts.
  • CONCENTRIX NICARAGUA
    Team Manager
    CONCENTRIX NICARAGUA
    Jan 2018 - Jan 2021 (3 years 1 month)
    • Lead and manage a customer service team to ensure high levels of customer satisfaction and service quality. Monitor and evaluate team performance, providing feedback, coaching, and support to achieve service targets. Develop and implement customer service strategies to improve response times, resolution rates, and overall customer experience. Handle escalated customer issues, ensuring prompt and effective resolution while maintaining customer trust. Analyze customer service metrics and reports to identify trends, areas for improvement, and training needs. Conduct regular team meetings to communicate updates, share best practices, and address team concerns.
  • A
    Customer Service Representative
    Accedo Nicaragua
    Jan 2017 - Jan 2018 (1 year 1 month)
    • Respond to customer inquiries via phone, providing timely and accurate information about products and services.
    • Resolve customer issues related to orders, shipping, returns, and refunds, ensuring a positive shopping experience.
    • Guide customers through the online shopping process, offering personalized product recommendations based on their needs.
    • Handle escalated customer complaints with professionalism, striving for satisfactory resolutions.
Education verified_user 0% verified
  • Universidad del Valle
    Graphic Design
    Universidad del Valle
    Jan 2021 - Jan 2023 (2 years 1 month)