I

Ileana GTorres  new_releases

About

Detail

HR Generalist
Mexico City, Mexico
Contact Ileana regarding: 
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Internships
Open to unpaid internships
Finding co-founders
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Networking

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Résumé

Jobs verified_user 0% verified
  • Personalized Answering & Scheduling Services
    Workday
    h
    Talent acquisition operation Specialist
    Personalized Answering & Scheduling Services, Workday, hiring, UNIVERSIDAD, Virtual Assistant, NR Finance Services Nissan, Hiring activities
    Jul 2022 - Jun 2023 (1 year)
    Provides tactical and transactional support to Americas TA COE
    (NRFM) on a daily basis for elements of recruitment lifecycle updates:
    Highly complex scheduling for interviews and KOC´s; following BGC
    request forms; data entry for Hiring process in Workday; System WD
    solutions, to complete the contract signing for USA multiple
    employees’positions as well as Canadian Interns.
     Built strong relationships with the client Recruiters and Hiring
    Managers, through understanding of Talent Acquisition business
    processes and position requirements. Utilizes appropriate HR systems
    (WD, Outlook, Excel) and other tools to execute daily recruitment
    support tasks.
     Data Entry in Excellent status to co
  • Straumann Group
    Customer Service eServices
    Straumann Group
    Sep 2017 - Feb 2020 (2 years 6 months)
    - Following complaints procedures according to national and
    international quality policies and ensure audits regulations to be a
    success, SOPs.
    - Managing the eServices project, building KPIs and meeting
    metrics expectations per month (eShop, eReturn, eComplaints,
    eConsignment).
  • A
    Customer Service and credit analyst
    American Express, Bank Services
    Nov 2012 - Jun 2016 (3 years 8 months)
    - Provide extraordinary care and response with precision to customer
    inquiries, creating opportunities to make a difference in the lives of
    customers throughout our service.
    - Adopting this unique philosophy of customer service in each interaction, we carry out assessments and strong negotiations with clients to determine the eligibility of their budgets, credits, and financial statements,
  • Hapag Lloyd
    Customer Service coordinator
    Hapag Lloyd
    Nov 2006 - Aug 2009 (2 years 10 months)
    - Bringing about Shipping process by arranging for pick up or inland
    transportation, booking, document preparation (Bill of lading, invoicing
    - Negotiate cost-effective rates with service providers to ensure maximum profitability. Support to specifics areas/departments following individualized assignments.
Education verified_user 0% verified
  • M
    Microsoft course
  • T
    Training Customer Service "Santa Fe
  • B
    Bachelor of Arts
  • N
    Digital Photography I and II
    National University of Mexico
Projects (professional or personal) verified_user 0% verified
  • M
    Compliance accuracy
    Microsoft
    Jan 2023 - Feb 2023 (2 months)
  • M
    Follow up Report
    Microsoft
    Jan 2023 - Feb 2023 (2 months)
  • N
    Templates Outlook
    NR Finance Services Nissan
    Jul 2022 - Jun 2023 (1 year)
  • c
    chat bot
    Jun 2021 - May 2023 (2 years)
  • Straumann Group
    eCommerce platform project
    Straumann Group
    Sep 2017 - Jan 2020 (2 years 5 months)