ilayda aktepe

Freelance AI Developer

Mindy Support

Jan 2025 - Apr 2026 (1 year 4 months)

• Concentrated on linguistic aspects of artificial intelligence, including natural language processing and language data annotation to enhance AI model performance. • Leveraged advanced linguistic expertise to train, evaluate, and optimize AI systems for improved understanding and generation of human language. • Successfully attained multiple professional certifications related to AI safety and evaluation, including AFM Safety, GM Safety, AFM RAQ Safety, AFM 3 Safety, VCG Image Evaluation, and CYU Certifications.

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Customer Support Specialist

Norm Jewels

Oct 2024 - Dec 2025 (1 year 3 months)

• Deliver professional written and verbal customer support for an international luxury jewelry brand. • Address order inquiries, shipping issues, returns, and post-purchase communication with a focus on empathy and building trust. • Resolve customer concerns effectively while preserving brand tone and maintaining high service standards. • Coordinate with logistics and internal teams to ensure timely and accurate problem resolution. • Cultivated problem-solving, conflict resolution, and cross-cultural communication skills.

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Volunteer Intern, Translator

Tez Koop Is Union

Jan 2024 - Dec 2025 (2 years)

• Translated official documents, reports, and correspondence accurately between Turkish and English, ensuring clarity and professionalism. • Partnered with union staff to fulfill communication needs and facilitate smooth information flow in multilingual contexts.

Call Center Manager

Kodland

Jul 2021 - Aug 2022 (1 year 2 months)

• Directed and supervised daily operations of the call center, ensuring exemplary customer service and effective handling of inquiries and complaints. • Trained and motivated a team of agents to meet performance targets, fostering an environment of high customer satisfaction. • Maintained composure and devised effective solutions in high-pressure situations, effectively addressing challenging customer interactions while ensuring team morale remained high.

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Subtitle Translator

TedX Istanbul

Jan 2020 - Dec 2022 (3 years)

• Translated and localized video subtitles with precision and cultural sensitivity, ensuring clear and engaging communication for a global audience. • Collaborated closely with the production team to adhere to tight deadlines while upholding high standards of quality and consistency across various topics and speakers.

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