ilayda aktepe

Freelance AI Developer

Mindy Support

Jan 2025 - Apr 2026 (1 year 4 months)

• Concentrated on linguistic aspects of artificial intelligence, including natural
language processing and language data annotation to enhance AI model
performance.
• Leveraged advanced linguistic expertise to train, evaluate, and optimize AI
systems for improved understanding and generation of human language.
• Successfully attained multiple professional certifications related to AI safety
and evaluation, including AFM Safety, GM Safety, AFM RAQ Safety, AFM 3
Safety, VCG Image Evaluation, and CYU Certifications.

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Customer Support Specialist

Norm Jewels

Oct 2024 - Dec 2025 (1 year 3 months)

• Deliver professional written and verbal customer support for an international
luxury jewelry brand.
• Address order inquiries, shipping issues, returns, and post-purchase
communication with a focus on empathy and building trust.
• Resolve customer concerns effectively while preserving brand tone and
maintaining high service standards.
• Coordinate with logistics and internal teams to ensure timely and accurate
problem resolution.
• Cultivated problem-solving, conflict resolution, and cross-cultural
communication skills.

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Volunteer Intern, Translator

Tez Koop Is Union

Jan 2024 - Dec 2025 (2 years)

• Translated official documents, reports, and correspondence accurately
between Turkish and English, ensuring clarity and professionalism.
• Partnered with union staff to fulfill communication needs and facilitate
smooth information flow in multilingual contexts.

Call Center Manager

Kodland

Jul 2021 - Aug 2022 (1 year 2 months)

• Directed and supervised daily operations of the call center, ensuring
exemplary customer service and effective handling of inquiries and
complaints.
• Trained and motivated a team of agents to meet performance targets,
fostering an environment of high customer satisfaction.
• Maintained composure and devised effective solutions in high-pressure
situations, effectively addressing challenging customer interactions while
ensuring team morale remained high.

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Subtitle Translator

TedX Istanbul

Jan 2020 - Dec 2022 (3 years)

• Translated and localized video subtitles with precision and cultural
sensitivity, ensuring clear and engaging communication for a global
audience.
• Collaborated closely with the production team to adhere to tight deadlines
while upholding high standards of quality and consistency across various
topics and speakers.

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ilayda aktepe

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