Ihtisham Ul Hassan

Ihtisham Ul Hassan

About

Detail

SMM manager
Peshawar, Khyber Pakhtunkhwa, Pakistan
Contact Ihtisham regarding: 
work
Full-time jobs
Starting at USD8/hour
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Internships
Starting at USD500/month
groups
Networking

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • b
    Social media manager & Video editor
    beacontech marketing agency
    Feb 2026 - Current (9 months)

    Edited promotional videos, social media reels, and marketing content.
    Created engaging visual content to increase audience retention and engagement.
    Managed social media accounts and maintained consistent brand presence.
    Developed content calendars and scheduled posts across platforms.
    Tracked social media analytics and optimized content performance.
    Worked closely with marketing teams to support client campaigns.
    Assisted in content strategy development and audience growth initiatives.
  • 2
    Customer sales representative
    24/7
    Aug 2025 - Jun 2026 (11 months)
    Customer support professional with over two years of experience across remote and on-site roles, directly assisting more than 100 clients with account questions, service issues, and complaint resolution. Skilled at handling escalated and frustrated customers calmly, resolving issues to closure, and maintaining clear written and verbal communication. Combines hands-on customer-facing experience with familiarity in CRM platforms and social media support coordination. Comfortable working independently in a queue-driven environment and looking to bring this foundation into a role with greater ownership of customer resolution and support operations.
  • P
    Social media manager & Customer Support officer
    Pro tech code park
    Jun 2024 - May 2025 (1 year)
    • Held dual responsibility for social media management and direct customer support, balancing day-to-day client communication with public-facing brand engagement.
    • Responded to customer inquiries and complaints across support channels, resolving issues and escalating unresolved cases where needed.
    • Managed the organization's social media presence, including content coordination and direct responses to customer comments and messages, using Meta Business Suite.
    • Supported local visibility and reputation management efforts, coordinating with BrightLocal for listing and review tracking.
  • Safaruop
    Freelance Photographer
    Safaruop
    Jun 2023 - Feb 2026 (2 years 9 months)
    I have been here in the Safar community as a photographer since 2023.
  • GDSC
    Marketing Team
    GDSC
    Jun 2023 - Feb 2026 (2 years 9 months)
    i was working their as team lead and handled many students problem and organize all type of GDSC events for them...
  • e
    Social media manager & Digital marketer
    elite advertiser
    Jun 2023 - Jun 2024 (1 year 1 month)
    Managed multiple client social media accounts across various industries.
    Developed and executed social media marketing strategies.
    Created high-quality content to drive engagement and brand growth.
    Performed social media analytics and reporting to measure campaign success.
    Conducted competitor research and market trend analysis.
    Engaged with online communities and responded to customer inquiries.
    Supported influencer outreach and digital marketing campaigns.
    Increased brand visibility through strategic content planning and execution.
    I have also handled paid social media advertisments through meta ads , tiktok ads.
  • h
    Customer Sales representative public Remote experience
    hike presence
    May 2023 - Jun 2025 (2 years 2 months)
    • Provided remote customer support and sales assistance to a recurring client base, handling inquiries, complaints, and service clarifications.
    • Resolved customer issues and complaints independently, escalating only complex cases, and maintained accurate records of each interaction.
    • Used GoHighLevel (GHL) and Slack to manage client communication, track follow-ups, and coordinate with the wider remote team.
    • Built consistent, professional rapport with clients over an extended remote engagement, contributing to client retention.
Education verified_user 0% verified
  • University of Peshawar
    Bachelor of Science - BS, Computer Science
    University of Peshawar
    Nov 2022 - Aug 2026 (3 years 10 months)