Igor Pereira Anselmo Liderança | Engenheiro de Vendas | Coordenador de TI |

Sales Engineer Major Accounts

Datadog

Jun 2025 - Current (1 year 1 month)

IT Coordinator - Observability

Serasa Experian

Sep 2023 - May 2025 (1 year 9 months)

At Serasa Experian, I am an IT Coordinator and lead the Observability team, developing projects and training for the team and product teams, based on their needs. • Observability Expert for implementation and evolution projects in the Serasa Experian environment. • Responsible for developing and applying the Observability strategy in alignment with the company's startegy. • FinOps processes to control costs and plan growth based on observed data. • Evaluation of new Observability solutions for constant growth and improvement of the gains of technical, business and product teams. • Team support for development tasks like API integrations, external source extractions, etc... (Python, Go, PHP) • Supervision and support in team requests and tro

Project Team Leader

Sensedia

Mar 2022 - Apr 2023 (1 year 2 months)

- Leadership with a focus on the team's career development, responsible for constant evaluation and feedback; - Organize and conduct 1:1 meetings, cyclical performance evaluation and PDI; - Collect, analyze and disseminate process metrics, focusing on continuous improvement and dissemination of concepts; - Participate in Recruitment to train and develop people on the team, promoting a collaborative and high-performance culture; - Coordinate the entire development and support process; - Application and dissemination of knowledge of agile methodologies (processes) for the development of solutions and products; - Ensure the quality of development using appropriate tools, processes and metrics; - Execution of continuous improvement process, evo

IT Coordinator

Econocom España

Jan 2021 - Mar 2022 (1 year 3 months)

• Leadership and people management in the technology field. • Committed coordinator leading the Digital Transformation of Cloud DevOps, CI/CD, Monitoring + Observability (APM and Infrastructure, NOC), and Consultants teams. • Working tools: Datadog, AppDynamics, Zabbix, Splunk, Dynatrace. • Developing projects for the formation of new talents and high-performance teams. • Project management for improvement and innovation within operations, with a focus on continuous development of customer solutions. • Guided by the pillars of continuous improvement (processes/people/technology), striving for innovation, technical excellence, and quality. • Acting as a bridge between our teams and the client. • Managerial and technical involvement in devisi

Pre Sales Engineer

Econocom Brasil

May 2018 - Jan 2021 (2 years 9 months)

• Involved in the implementation of software projects in Application Performance Management (APM) in medium and large companies with different core business areas. • Work with the entire pre-sales process with the commercial area, conducting POC's and POV's with the client and preparing all reports to present the results. • Implementation and support of tools such as Splunk, Zabbix, ITSM, Jira, Datadog, and AppDynamics. • Coordination of operations and on-call teams, as well as supporting management in team development, process improvement, documentation, and business proposals. • Assisting the sales team in client meetings to develop new business opportunities. • Providing support to resources as a facilitator of technical and decision-mak

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Project Manager and Pre Sales

Freelance Consultant

May 2016 - May 2018 (2 years 1 month)

• Management of solutions provided by partners. • Projects of implementation tools for Application Performance Management (APM) in different core business areas. • Work with the entire pre-sales process with the commercial area, conducting POC's and POV's with the client and preparing all reports to present the results. • Attendance at project kickoff meetings. • Development of technical briefings to be shared with the development team or solution providers. • Project scope development, tracking metrics, and deliverables. • Application of agile methodologies and facilitation of appropriate ceremonies. • Management of project schedules based on agile methodologies. • Creation of service catalogs and application of IT service standards. • Act

IT Consultant

Autónomo

Oct 2015 - Apr 2016 (7 months)

• Development of solutions based on the guidance and definitions provided by leaders to evolve and support the client's product/project. • Development with a focus on quality standards aligned with defined deadlines. • Understanding and development of requirements based on the jointly defined requirements with the Architect/Client. • Analysis and understanding of the impacts of the developed code to ensure it does not interfere with the product/project. • Continuous improvement and updating to identify opportunities to suggest technologies and tools that can assist with the product/project needs. • Development and updating of project/product knowledge base documentation for the client/user, aligned with the strategy between leadership and a

Estagiário em TI

Siegwerk

May 2014 - May 2015 (1 year 1 month)

Estagiário do setor de TI

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Analista Técnico Pleno

Fixnet Serv e Com de Informática

Oct 2013 - Apr 2014 (7 months)

Gerenciamento de processos ligados a área de técnica de Informática, gerenciamento de balcões de atendimento localizados no Extra e Magazine Luiza (Lojas pelo Brasil inteiro). Suporte interno aos usuários e infra-estrutura.

Analista de Suporte

The Hershey Company

Jan 2013 - Sep 2013 (9 months)

 Suporte dos Sistemas Locais (Microsiga, Engeman, CEP, Etc...)  O Suporte remoto, presencial e telefônico.  Atribuição de acesso para usuários.  Manutenção do Servidor CFTV.  Suporte a servidores (Estrutura, Backup, Monitoramento interno, Links, Melhorias de Infraestrutura e Gerenciamento de processos de TI).  Suporte a redes (Parte física e lógica quando necessário)

Analista de Suporte

CON Consultoria e Sistemas

Jul 2012 - Jan 2013 (7 months)

Homologação de sistemas internos e triagem de equipamentos.

Analista de Suporte

Penso Tecnologia

Jan 2012 - Jul 2012 (7 months)

 A Instalação e eventual orientação de uso dos Sistemas Locais.  O Suporte remoto e telefônico.  Atribuição de acesso para usuários.  Suporte remoto e campo.  Suporte a servidores (Estrutura, Backup, Links, Melhorias Tecnológicas e Gerenciamento de processos de TI).  Suporte a redes  Instalação de aplicativos e sistemas

Analista de Suporte Jr.

Algar tech

Jan 2011 - Dec 2011 (1 year)

 A Instalação e eventual orientação de uso dos Sistemas Locais.  O Suporte remoto e telefônico.  Atribuição de acesso para usuários.  Suporte de E-Audit 1º nível (Instalação, remoção e resolução de alguns problemas).

Igor Pereira Anselmo

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