I

Ifnelmar Andreina Ortiz Sopilka

About

Detail

Antioquia, Colombia

Timeline

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Job
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Education

Résumé

Jobs verified_user 0% verified
  • 2B eCommerce
    Customer Service and Sales Manager
    2B eCommerce
    Jul 2018 - Current (7 years 10 months)
    Directed teams across Latin America and the U.S., achieving exceptional customer satisfaction and sales targets. Decreased first response time by 90% and reduced customer complaints by 18% through platform optimization. Created mentorship programs that lowered turnover by 15%. Developed and implemented sales strategies, driving a 46% increase in profit within a year. Implemented TikTok live strategies for the support team, resulting in a 20% increase in brand engagement. Managed affiliate programs, driving a boost in revenue streams. Developed and executed protocols to reduce return rates by 15%
  • P
    Lawyer
    Private Practice
    Jan 2013 - Jan 2018 (5 years 1 month)
    Provided comprehensive legal counsel to businesses, advising on various critical matters such as contracts, constitutions for both state and private companies.
Education verified_user 0% verified
  • Fermin Toro University
    Legal Business Management Specialist
    Fermin Toro University
    Jan 2015 - Jan 2018 (3 years 1 month)
  • Fermin Toro University
    Law Degree
    Fermin Toro University
    Jan 2008 - Jan 2013 (5 years 1 month)