I

Idyle Monroe Tefo Fangoua

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Dieppe, New Brunswick, Canada

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Résumé


Jobs verified_user 0% verified
  • W
    Wealthsimple
    Jan 2025 - Current (1 year 6 months)
    Deliver an amazing client experience; no matter what. Investment, personal finance and stock trading knowledge. Explain investment, personal finance and stock trading concepts in a simple and accessible way. • Accountable for meeting or exceeding daily volume targets, interacting with hundreds of clients each day through phone and chat in a live client support environment. • A key part in monitoring, facilitating and improving operational processes and working with our back- office to deliver an exceptional service to clients. • a passion, curiosity, and energy for finance + investing. Understand the ins and outs of the wealth management, trading, and more importantly • Thrives in client-facing situations. • navigate multiple applications s
  • Neo Financial
    French bilingual customer experience specialist
    Neo Financial
    Feb 2024 - Jan 2025 (1 year)
    • Answering calls, advocating for and helping customers navigate their journey with Neo. • Act as the first point of contact with our customers, developing and owning the relationship building experience • provide customers with resolutions to their problems in a timely, professional, and friendly manner • Assist customers who need help in understanding the functionality and services available through the Neo App • Engage our customers across a variety of channels including chat, email, phone, and text to meet our customers on their preferred channel of communication • Provide long-term solutions and support to our customers by escalating bugs and product issues • A champion and the voice of our customers by sharing feedback internal
  • Banff Lodging Company
    Line Cook
    Banff Lodging Company
    Jun 2022 - Jan 2024 (1 year 8 months)
    • Set up station according to restaurant guidelines. • Prepare all food items as directed in a sanitary and timely manner. • Follow recipes, portion control, and presentation specification as set by the restaurant. • Produce products of highest quality and daily function notices. • Restock all items as needed throughout shift. • Prepare dishes for customers with food allergies or intolerances. • Supervise, coach and support members of the culinary team. • Identify and training needs the staff follow up accordingly. • Continually promote professional work habits and recognize and reward jobs well done. • Obey all health and safety policies and procedures report injuries and hazards immediately.
  • A
    Customer Service Sales Agent
    Al AMEED VENDING MACHINE TRADING LLC, ABU DHABI,
    Feb 2017 - Jan 2022 (5 years)
    • Listen to customer and identify their problem • Resolve customer issues and keep records in the system • provide client with financial advice and adequate products
  • A
    Sales Representative
    Al AMEED VENDING MACHINE TRADING LLC, ABU DHABI,
    Feb 2017 - Jan 2022 (5 years)
    • Direct sales to retail and wholesale customers • Renew sales of existing products • Identify customers with high purchasing potential • Negotiate and conclude exclusive supply contracts • Monitor and report the actions of the competition in order to respond to it.
  • A
    Customer service & Sales Coordinator
    Al AMEED VENDING MACHINE TRADING LLC, ABU DHABI,
    Feb 2017 - Jan 2022 (5 years)
    • Operate the online platform to resolve the customer problem • Listen to customer identity their issues and resolve them • Advice the customer on the best practices of the use of company product • Coordinate and supervise sales teams, managing schedules, filing important documents and communicating relevant information. • Provide after-sales support upon request • Ensure compliance with laws and policies, and the adequacy of equipment related to sales.
  • M
    Sales Executive
    MICH TELECOM (MTN Partner)
    Jul 2014 - Nov 2016 (2 years 5 months)
    • Market organization (branding and visibility) • Solve problems such as customer complaints and supply shortages • Manage of the sales team and sales channel • Identify new markets and make appropriate suggestions • Monitor and report the actions of the competition • Prepare reports on sales volumes, merchandise and personnel.
Education verified_user 0% verified
  • U
    Bachelor's in Biochemistry
    University of Yaoundé 1
    Oct 2011 - Feb 2015 (3 years 5 months)